Poor customer service. I've sent a parcel through them in Germany and it was held in depot for so many days there and after in London. They damaged my package, they didn't contact me , they didn't offer a compensation and I've paid the postage £50 for 2kg. They don't communicate between them as one agent is telling you one thing and other agent other thing. In the final because my parcel was damaged, they destroyed it without asking permission and not even announce you. I don't know what happened with my package because it wasn't returned to me or delivered to recipient. I've lost all the items inside and their value and the money spent for shipping. They are not helpful, they are finding excuses and reason for not paying the compensation claim. Please find another courier, there are many other better then Parcel Force. I do not reccomend them to anyone👎👎👎