A parcel addressed to me in Huyton Liverpool L36 was ‘delivered’ to a house in Bootle Liverpool L20. It was ‘signed’ for at 11.11hrs on 3rd October. All attempts to get a useful response from Parcelforce have failed.....Driver off self isolating, manager off sick. There is no similarity whatsoever between my address and where Parcelforce ‘think’ they delivered to. The tracking information has my correct details. The missing item was a quilt I had spent hundreds of hours assembling and was being returned from a company in Wales who had embroidered it for me. Having read the other comments on this site I am appalled at the level of service and lack of response. Can’t even post a ‘No Star’ review.