Terrible customer service. I had ordered several products for Christmas presents and one did not arrive. I emailed them promptly with all the information. They didn't respond until 10 days later requesting that I send them a photograph of the actual box the products came in. After 10 days I had of course thrown the box out but I had given all the information as per their terms and agreement. They responded that they would not do anything until I sent them a photograph of the box shipped (ridiculous as they had all the information needed re the order). If they had this on their terms and conditions or if their customer had bothered to respond earlier than 10 days after my email, this may have been possible (although it is an unreasonable request which I have never heard of before from any company and given they had all the order information they needed). As a result, I have now paid them for a product I never received and they will not refund me. I will never ever use Parfum dreams again. Advance warning to all considering using them.