“THIS COMPANY IS A SCAM!
I didn't received my order!
They don't respond my emails!
They viewed and ignored my Instagram message!
Where is my order??
Don't buy from this brand, read the reviews on Trust Pilot, I was not the only one robbed by the Perfumdreams!
I'm going to report you to the police!”
“Pathetic service.
They take money and don't update about your parcel. The free gift mentioned in invoice was not there.
Don't buy anything from this site.”
“24 days have passed since I returned their goods and several excuses later and still no refund.
Do not recommend this company due to appalling customer service.”
“Ordered a product, money taken out of my account. Still not received the goods, I have set emails to, they are very unresponsive. Definitely avoid them!”
“I just spent €72 on a bottle of perfume, that is most certainly not real , it's fake smells faintly like it should they must have watered it down as it's sold as a refillable bottle. They should not be allowed to scam people and take their money,where is trading standards they are getting rich ripping people off.”
“Received their blurr product as I had aleady bought locally and thought the price online was good.Be Warned it is a scam product that bears no resemblance to the original.”
“Klantonvriendelijk bedrijf!
Na het bestellen van speciale, hypo-allergene make-up en creme, heb ik hier een allergische reactie op gehad.
Parfumdreams.nl stond erop dat de artikelen retour moesten, al waren ze geopend.
Met een ontstoken gezicht aldus onderweg naar twee GLS-punten die niet bleken te bestaan.
Daarna verzocht aan Parfumdreams.nl om de rekening op te heffen en het daarbij te laten, dit kon volgens hun, ik quote: "zomaar niet", hoewel het een bijzonder vervelende situatie betrof.
Naar mijn idee is empathie en klantvriendelijk het belangrijkste, en dat houdt soms ook in dat je met een klant meedenkt.
Maar, het pakket moest en zou retour.
Na een hoop ge-heen en weer zonder enig begrip, stond Parfumdreams.nl erop dat het alsnog retour moest, maar de gêste vanuit hun kant was dat het via een door mij gekozen vervoerder mocht. Zij zouden het door mij betaalde bedrag voor de retourzending naar mij overmaken.
Ik heb het pakket de volgende dag gelijk weggebracht en de factuur gestuurd.
Inmiddels wacht ik al ongeveer 3,5 week op het terugstorten van dit bedrag.
Op 5 augustus heb ik ze wederom gemaild met de vraag waarom ik het nog niet retour het gehad, waarbij ik terug kreeg dat ze het druk hebben.
Inmiddels zijn we álweer 10 dagen verder en heb ik het bedrijf verzocht het nu met spied te regelen.
Kortom, als je bij een bedrijf wilt kopen dat klantvriendelijk is: doe het dan niet bij dit bedrijf.
De prijzen zijn verleidelijk, maar als je in zo een situatie komt als ik, gaat er niets boven een bedrijf dat met je meedenkt en empathisch handelt. Dat is Parfumdreams.nl NIET.”
“I'm trying to cancel the yearly subscription of €10 but there is no way I can do that. It says log in into your account but it doesn't work. I'm just waiting to see if they'll take the 10 euros next week. Very dodgy”
“Total FRAUD, how is this website is still operating in Germany?! I have made a payment but it just told me the order is received. No tracking number or anything. 2 weeks have passed, tried to reach them by phone and email, just no answer. Do not order from there, SCAMMERS.”
“The buttons, the UI nothing is working. You hit a button and wait for 5 min to process.
I have a voucher and I want to redeem it but SURPRISINGLY the voucher does not work!!
I have sent an email. Of course nobody is approaching and solve my problem. Waiting for you to solve it immediately!”
“I have ordered products worth 455 euros last month, but no updates whatsoever!
Emailed them 4 times, no response.
Very bad customer service, and a very bad customer experience!
It you will just save around 10 euros, please look somewhere else.
They don’t care about your business.”
“Well I attempted to place an order today March 1st 2024 and it appears to have taken payment but didn't send confirmation . So now I have no proof that I paid 😒”
“Almost 10 days ago, I tried to order 2 parfumes from parfumdreams with the iphone app. I entered my credit card information, but at the end of the order process I got a technical error from their site. Afterwards I contacted their customer service multiple times via email and phone. First they blamed me and told that I probably did a mistake during the purchase process. Then they insisted that its my banks fault and I must contact my bank. I did that too and my bank stated that parfumdreams blocked the amount from my credit card. So they let the money stuck just without any reason. At the last time with the customer support they finally admitted that they have a problem with their credit card purchase system. And that this happens with multiple customers and I just have to wait more without giving me a timeline when I will get my money. And after I asked them why they didnt tell me that from the beginning on, they lied again and stated that they already told me that I will get my money.
Just stay away from that company, their customer service is worst, they have problem with their system and if you draw the short straw, they do bot take the blame, you are the wrong one as customer.”
“Guys if you read the others ones it says “no shipping info” but just download the website then it give you full tracking and shipping details so idk y’all’s problem bc it came in a week of ordering?”
“Awful. I will never order from here again and will not recommend to others. I asked for a refund a few weeks ago on an unopened item & customer services said I could have one once they had received the return. It was a tracked return and I saw that they had received the item two days after I sent it back to them. I waited two weeks and sent them another email last week, demanding my refund as they promised. Now I hear nothing so I here I am having to open a dispute with my bank to get my money back because this company is refusing to reply to my emails or give me a refund. AVOID.”
“Do not use this company. Accepted my order without having the product in stock which was 10 days ago. When I was able to make contact with them they cancel the order right away like they knew this was the case and had done it over and over again. My card was of course charged on the day of the order so now I'm waiting for my money back. Do not use this company.”
