I had an extremely disappointed experience with Parfumsdreams. This company does not show any interest in dealing with customer service and misleading informations. It clearly shows a lack of professionalism and managerial issues. I ordered few items that were in stock online and meant to be delivered in few days for Uk orders. But after the deadline passed I have not received my order. Since, no emails or calls has been made from the company to informa about the update of my order I called them. The person on the other line informs me that my items are out of stock and no one dared letting me know and the status « in stock » given online was wrong . She says the products will be available in another 12 days which means a total of 21 days to get a delivery shipped from Germany to UK. Even orders from China would have arrived sooner than this neighboor country. I called the toll number that is supposedly to be UK number and the lady was not able to help and no manager was available to deal with my issue. Strange for a company to don’t have any managers being at work at 11:30 morning!!! Plus they refund policy is ridiculous it ta/kes 10 days to get a refund. I have had the worst experience buying makeup from a company that is supposedly reputable. A rip off brand !!!