Really poor company with worse customer service. I bought some sweets from here to be used as wedding favours. These particular sweets have a 2 year shelf life when bought in the supermarket. Bought off this site in bulk and they go out of date in less than 3 months which is before they are required. Rang customer services who told me they advise 3-6 months of confectionary. When I asked where this was advertised on their website I was told that it’s not advertised but if you phone them that’s what they advise. So apparently you need to ring a company before you order anything just incase they have anything they need to tell you!! When I asked if I could return them for a refund I was advised that I couldn’t as they do not accept returns on confectionary. I advised that on the website when you are on the sweets page it clearly states ‘we hope you are happy with THIS product but if not you can return it for a full refund within 15 days’. The call taker then hung up the call when I asked to speak to a manager. Honestly the worst customer service and terrible false advertising.
5 years ago
Party Delights has a
1.9
average rating
from
41
reviews
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