So poor. Ordered a personalised balloon for 60th birthday. It arrived deflated when I had ordered it to be inflated. Received an email saying that they would resend it and put on a pre 12am delivery. Still did not turn up. Had to ring up and because the member of staff who had arranged to resend was on annual leave they couldn’t tell me anything. Communication so poor. They just offered a refund without any explanation. Don’t understand how a company can get it wrong twice. Ruined 60th birthday. Was a personalised balloon from my son to his Nan. Absolute joke.