We have raised funds for our charity on FB which only pays through PayPal. However, PayPal for some reason has put a limitation on our account and so we cannot get the donations. PayPal has asked us to upload a bank statement and a government-issued tax exemption document. We have done that. More than once - and yet, nothing... We have uploaded a letter from HMRC and our bank statements. Every time we call, we talk to a different person, we need to explain the whole situation again and again. They all promise: upload these documents, this time it will work... It never does. Last email received - and please, read carefully!! -: "We've received your government-issued tax exemption document, but we also need a bank statement. Please upload a bank statement that shows the charity name. We've received your company house registration number, but we also need you to upload a government-issued tax exemption document for your charity." In the same message they both acknowledge to have received the government-issued tax exemption document and they ask us to send them a government-issued tax exemption letter. Is this a joke? And this has been going on for months. We will raise an official complaint with the Financial Ombudsman.