They have ridiculous refund requirements now. I was a 20 year customer, but will be taking my next 20 years of business elsewhere. I bought an item from a seller, who chose the method of shipping, not me. He chose UPS SurePost (UPS transports package but USPS makes the delivery) because it saves him a few bucks, but leaves his recipients open to claim issues. Seller provided tracking and the package ended up delivered somewhere else. I took the delivery photo from the carrier and uploaded to PayPal, along with other evidence to support my claim. They did not review my case, but rather auto-closed it within 5 minutes after the seller input the tracking number of the misdelivered parcel. Once the case is closed, you cannot open it again for “item not received” - you can only progress it to another form of complaint. Now the seller won’t communicate with me because I opened the claim and PayPal decided in his favor. First he told me to file the claim with UPS, but when I tried I was advised that only the shipper could file claims on that account! Paypal will ONLY accept as evidence - that I the buyer who did not choose the shipping service - reach out to UPS to file a claim and get a signed affidavit on official UPS Letterhead stating that they acknowledge that they misdelivered my package and are unable to retrieve it. They want the person who paid and is out money - to contact the shipping service that the seller chose (was not stated in listing the a subpar shipping service would be used) and get a signed affidavit??? Absolutely not. Attaching photos as proof to how ridiculous this is. It is obviously not my home - delivered photo shows no doormat, no tan metal security door, and has dirt to the left of the doorway where I have flowers and greenery. That should be evidence enough to support my claim. Time stamped photos. But they claim only a signed affidavit from UPS will be accepted.