PayPal isn't suitable for small service-based businesses like mine. A customer claimed dissatisfaction with 2 out of 7 serviced items. We agreed on a partial refund, supported by text messages and our refund policy. Despite this, PayPal issued a full refund to the customer. Due to this experience, I've deactivated PayPal from my e-commerce platform. This feels like an abuse of their dispute process.
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