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Kirsten M Coolman
My Paypal account was hacked at a football game. I only noticed because I started receiving emails asking me to create an account for tickets I did not purchase. I contacted PP immediately via my app to report fraud. The app told me "this action is not available for this transaction at this time". What?? So I called my bank to report fraud. They blocked the transaction and all the headache that went with it for me. I tried to contact PP via phone but was told there was a problem in the system and they could not access my account at this time. Then PP tried another form of payment, my credit card! PP did not even alert me that they were having "problems" with payment and were trying another method. So luckily, my CC alerted me of the charge to which I called and reported fraud on the CC since I was unable to solve the problem with PP. I have since been able to contact PP, have closed the account, (which took 4 phone calls, endless amounts of wait time, AND a waiting period of 5 days) and reported it as fraud. I thought my PP problems were over, but no. I just found out 2 weeks after the fraud, PP has found an old debit card, not even currently linked to the account and charged it!!! I am so furious. All PP cares about is getting paid. There is no customer service and they don't care about you or fraud. Do not trust them with your security. They are not secure.
2 months ago
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Paypal has a 2.1 average rating from 434 reviews

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