I recently had problems getting a refund from a seller in China (yeah that old chestnut !). The item was faulty and after numerous e-mails containing pictures and video’s to & fro they told me to return the item “unwashed, unused & in pristine condition”. I replied that this was not possible because when I used it I discovered the fault and could I please have a postage paid label because it wasn’t anything I did that rendered it faulty. They didn’t reply, so that was when I escalated it to the PayPal resolution centre I.D No. PP-D-64161551. Again after numerous e-mails PayPal replied that “the seller has agreed for the item to be returned”. I pointed out that I had got to that stage before involving the resolution centre. They said “read the sellers terms and conditions”. I replied that if I paid the return postage of over £100 the seller could refuse to honour the refund because the item had been used. PayPal’s professional reply was “If I take a television back to a local department store I would be expected to cover the costs of the return”. My point of this review is to warn people that if they purchase goods from overseas they will get no protection from PayPal even if the goods were faulty.