My original laptop purchase was sent back 4 times for repair in as many months and when I requested a refund I was refused as they claimed to be unable to replicate the latest fault. A week later, as they were testing the unit to send back to me, I was contacted and told that they had identified an entirely unrelated fault and was therefore now eligible for a refund. Wanting to keep me as a customer, they offered to send a replacement unit of equal value with similar or better specification, classed as a new purchase using a credit note so that I would still be eligible for the 14 days return period should I change my mind. When this new purchase arrived it had been sent with a European plug instead of a UK plug and I had to wait an additional 4 days for the correct piece to arrive. I can at least report that there have been no issues with the new laptop once I was able to start using it.