Below is a reply to an email from PC Specialist which I think says it all. I was also charged £69 to be informed they are unable repair a hardware fault on a PC they built, but they were willing to sell me another PC. Thanks, but will not be taking up your proposal to purchase another PC from yourselves. This PC developed the exact same fault 14 months after purchase and was brought back into service by myself inserting the graphics card into another slot on the motherboard. The fact that this PC has only had light use and cost in excess of Four Thousand pounds is to say the least disappointing, together with the fact that you are unable to repair your own computers. In the past I have purchased seven computers from Dell and not one developed a hardware problem. The only reason for replacing each one was to upgrade memory, graphics capability and speed etc. For this reason I think I will be reverting back to a more reliable retailer. As stated in your email I would like the PC returned unrepaired as soon as is convenient to yourselves. Lastly, I would like to comment that I find it very strange that a company called “PC Specialists” are asking me to source parts to repair a PC that you have built!!