To date I have found the whole experience in using PCS to be excellent. After placing my order I was kept informed almost daily on the it's progress, including a 3D view of the assembled machine! The packaging used to ship the computer was robust and even included protection within the case itself, which gave me added confidence that I was dealing with a professional and competent company. Unfortunately my PC did develop a fault with the network card which meant that I was unable to connect to wifi . Raising this as an issue with PCS was done through their website support from, which was simple enough. The response was both supportive and quick, with a return collection arranged by PCS; my computer was actually collected today. Going by my dealings with PCS so far, I am confident that they will fix this problem and that I will have my computer back soon. Thoroughly recommend PCS!!