As an architecture firm, we heavily rely on high-performance PCs to run our intricate CAD and visualisation software. We invested approximately £3000 in a high-spec PC from PC Specialist, expecting it to meet our business-critical needs. Unfortunately, within just three weeks, we encountered a GPU error leading to system shutdown. This malfunction has left us scrambling to meet an imperative deadline, jeopardising our business and cash flow. Timeline of Events: • 27/09/2023: PC encounters GPU error. • 27/09/2023: Engage with customer service for about 1 hour. • 27/09/2023: Mem Test performed overnight reveals 226 RAM errors. • 28/09/2023: Another extensive discussion with customer service lasting 1hr 20 mins. PC Specialist presented four potential resolutions, with the fourth being the most pragmatic. However, it entails us purchasing new RAM upfront and seeking a refund for the original RAM only after its return. Our grievance is twofold: 1. We were delivered a PC, at a significant cost, which either had a faulty component or was incompatible with the system's requirements. 2. As we grapple with the repercussions of a non-functional PC, we are further inconvenienced by the proposal to incur additional costs to rectify what seems to be an oversight on PC Specialist's part. Our expectation, and we believe reasonably so, is for PC Specialist to swiftly rectify errors on their end, especially when their product falls short of its purpose, without passing on the burden of additional costs or extended downtime to the customer. PC Specialist, when your product is found wanting, swift and cost-free solutions are essential, particularly when your oversight negatively impacts a business's operations. We hope for a prompt and satisfactory resolution.