I considered building a PC myself, but as I have no experience doing so, I decided to go with PC Specialist for the customer support and warranties in case anything went wrong. I’m glad I did, as the PC was crashing consistently from the day I received it. The support team at PCS were easy to get through to and very helpful. The returns process was straightforward and within a couple of weeks the PC was fixed and returned to me free of charge. Communication during the initial build and the returns process was great. While it was frustrating having to send the PC back for a repair, ultimately I’m very happy with the PC built by PCS.