Easy to use website with good value. Good customer service and communication. When the PC arrived the packaging was good but unfortunately the PC wouldn't start at first but after checking all the cables inside and reseating the ram it seems to be working great now. When it wouldn't start PC specialists were really easy to contact and helped me check through the computer on the phone. Only downsides with my experience so far was sometimes the website wasn't the easiest to navigate and when picking parts it be great if the stats and info and images on the parts was easier to see but this is a nitpick. Other downside was the stress with the PC not starting after shipping (was more of the fault of the delivery company since the box arrived with the up arrow down!) but the customer service team were very helpful and after I got it to boot helped me test it and make sure all was good. The real good side is the Warranty and parts and service and overall alot easier then building it my self... plus the cable management inside is very well done. So far quite happy with my experience and would recommend.