This is my second custom computer from them, but the first in a decade I think. The website was good for configuration and the team responsive when I asked questions to help decide on my order. There have been a few niggles, most importantly that my assumption would be that I could dock the laptop with my workstation components, but it turned out that Video-Over-USB is not a function of the USB Type C port that the device comes with, which is irritating because it stops me from being able to hot-desk at my sites. Also the built-in webcam is very low resolution 1MB and I didn't spot that during the specification; there was no option to upgrade it. The result is that it is embarrassingly grainy for professional meetings, and Windows Hello will not operate with it (which feels like I'm stepping back in time!). Those go to show that every assumption made is a risk of disappointment.