This is the 2nd customised laptop I have bought from PC specialists and based on my experience with the first purchase my son has also purchased one. Customising the laptop on the website is straightforward and the impact on cost is instantly visible. This laptop was delivered within 6 days of the initial order using just a standard build and delivery option. I received regular updates on the progress of the order and my wife is happy with the quality of the product. However, there were some aspects that could have been better. During configuration, I chose the option to make Google Chrome the default browser but when we started the laptop we found that Microsoft edge was the default. Easily remedied but disappointing and because my wife was having problems using the mouse pad which had no buttons it left us unsure that the drivers had been installed. We had been sent the drivers on a CD but the laptop did not have a CD reader so providing the drivers et cetera on USB would have been preferable. My wife then discovered that she had not been pressing hard enough on the mouse pad to activate the click functions and discussion with the company reassured us that all the drivers had been installed. They also pointed out that the drivers can be installed from the website when updated and offered to do this remotely should we be unsure of how to install them. Finally, I would prefer to be able to choose not to have the Microsoft office trial package installed because I have full licence for office and do not want the installation confused by the trial package.