I've always built my own gaming pc's so this was my first time using an online PC configurator/builder. I am very impressed with the communication and speed of the service from start to finish. In fact the speed from ordering to shipping is amazingly efficient. The 360 angle photo of your build is also a really nice touch. Cable management is spot on and the Bios was on the latest version. The system arrived very well packaged, not a single scratch/dent on the case. My only slight gripes are firstly the RAM was not running at the correct speed, resetting the Bios fixed this, but it's a good job i checked. Also due to the CPU cooler size, it had to be fitted with the fans in a different position (behind the heatsink which is rather ugly) to avoid covering the RAM. I appreciate this decision to not hide the RGB RAM, but it would had been nice to have been notified off this before the build as i would have maybe chosen a different cooler. In fairness to PCS, when i told them about this, they offered to collect the PC and change the components. I declined but the offer was greatly appreciated. This isn't a big issue and I am still super impressed and happy by the service and would 100% use again and recommend. This PC is a huge upgrade for me!!! Thank you very much :)