The website was very handy with helping you build a pc you wanted while also letting you know if there was any issues between parts. The build took them one day to make, 2 days to test and two days to reach me eith the delivery. The packaging was 4/5, high quality packaging but I've seen better protected PC's by the use of double boxes and more protection around the pc than the top and bottom foam thus one had. The customer support was fantastic. They got back to me very quickly with good advice to the few queries I had asked. The pc itself has remarkable build quality. I seriously cannot fault it. Every element of the pc has been made in the most professional way and I'm over the moon with this. I definitely feel like it wad worth the money. The pc runs perfectly from the tests I've done getting better results than I expected. The one niche thing I did ask about was the tests they do on the pc for quality control to see how it's running I wanted to see the reports and eas told they delete them right after doing them, which I would of liked to see.