Having previously bought a desktop system from PC Specialist, they were an obvious choice for a laptop build with large capacity drives. The service was excellent. A bit of advice during the build process and I was ready to order my Elimina Pro Series 16” system with an Intel I7 10 core processor. I was kept informed of the progress of my order as it went through each stage of the build and test process. Delivery was great. I was amazed at how well packed my laptop was with effectively two levels of cushioning (A box within a box, both with protective padding) There was a lack of documentation to explain the lights and two switches inside, and the different ports, but it was easy enough to work all this out. Could also have done with information on what key gets you into the Bios, but again easy enough to find out. Set up/customisation was amazingly simple with Microsoft allowing replication of my other system’s setup. The system is quick and extremely quiet when doing simple tasks, but the fan noise does ramp up quite a lot when the system is put to hard work, nothing too intrusive to my mind although my wife found it irritating when it ran at near 100% for a while. However, I rarely get the system running that hard for long, so it’s not a problem. I was surprised to find Bitlocker turned on, but from my research it appears that it is now a Microsoft default in the latest installs. To sum up: A minor niggle about the lack of documentation. Great service, great delivery. Lovely system that does what I want. I have no hesitation in recommending PC Specialist.