This is my first PC from PC Specialist and I can now say - it won't be the last! I particularly like the 3D image they send you when they are building your PC. Only thing that could be improved is a photo of the PC top to show the USBs etc, but I'm really nit-picking there. The PC was built and sent to me very quickly, far quicker than I thought it would be. Now, I had some issues with the GPU in the first couple of weeks and spoke to Tom, then Peter in the after-sales team and went through some detailed trouble-shooting. It was suggested that I reseat the GPU, which I wasn't comfortable doing, so they had the PC collected and then replaced the GPU and quickly returned the PC to me. Unfortunately, on getting it back, the issue wasn't solved and after ringing and explaining the issue to Ryan from after-sales, he talked me through removing and reseating the GPU. He was aware that I wasn't comfortable reseating the GPU, but I must say that Ryan was an extremely good and patient teacher! Unfortunately, this didn't solve the issue and so a replacement GPU was sent out - which I got the next day - and I replaced it. Having replaced the GPU, I had an issue regarding a Windows bit locker code so, back on the blower and spoke to another Tom who talked me through the process of solving that issue. The PC is now working. I must just say that the after-sales Team have been truly OUTSTANDING! Nothing was too much trouble and to add to their woes I'm both a Pensioner and Luddite and each person I spoke to was knowledgeable, first class and exemplified the highest standards of customer service and all should be commended. In the past, I've bought my PCs locally - but no more and just to add that PC Specialist are faster than my local PC store on building and repairs too! Simply put, DON'T HESITATE buy from PC Specialist today!!