Good communications and progress reports.. PC arrived and i started to setup and install OS, only to find that one had been installed already (along with bloatware etc) I specifically requested no OS, so had to spend extra time removing OS and deleting partitions etc. The case - while nice looking, does have a glass side panel which i didn't expect.. i wanted all metal - however looking at the pictures on the website it doesn't clearly make this obvious. Finally, there is a strange grinding noise that occurs in the PC for about a second just before the screen wakes up.. ...never does it any other time... strange... Overall - it's not exactly what I wanted (especially for the considerable sum paid) but it'll have to do now.