Absolutely deteriorated over the years. I have a very poorly animal- haven't had to use the pdsa for years. They now operate as gatekeepers in a similar way to the dwp in that their registration process by design is to try and keep people away by making it impossible for some to register- and it will be the very people and animals in most need that will be turned away. It is not even a case of it being annoying if possible when desperately needed. They are now asking for photo ID without alternative for their online registration (you can contact them about not having them... apparently but it is terribly hard to get hold of them with callous use of automated options for worried owners- as if it were a taxi service!) and help doesn't provide the correct advice. The very people who need help are less likely to have photo ID (which they listed as Drivers listence or passport!!! How many of the poorest have those nowadays? Buspas is another option but what if you are just poor- not disabled or you are not mobility impaired to the extent that you can get a bus pass?) or reliable internet access. If you are struggling for money internet might be the 1st thing to go. If you find yourself in poverty for a little longer than a few weeks, you will Internet access can be fleeting, unreliable if available at all and certainly not always available in the case of an emergency at home. Pdsa- what have you become? People's circumstances change but whatever you may think of the people who need your help- the animals are completely innocent no matter where you may lie on the political spectrum. Only one pet can be registered as it is (if you can get that far) so it's not like the 'chancers' are able to take advantage (if you're so concerned about that at all). This isn't charity. It's an exercise in contempt for the very people and animals who need you most. But, oh, what do you care?