PDSA Reviews

Name: PDSA
Rating: 1.69

1.7 Rating 131 Reviews

15 %

of reviewers recommend PDSA

Company Reviews

Questions

Metrics

1.7

Based on 131 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how PDSA made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“PDSA Castle Lane Bournemouth I was very disappointed with receptionist when I went to pay my last payment for euthanasia for my precious dog for emergency vet. It was on 8th April I found her rather cold I was obviously upset and she made me feel like just another dog owner no compassion. Other than this incident I have only high praise for all vets and staff.”

Helpful Report

Posted 2 weeks ago

“Recently got sent to a PDSA branch for an out of hours appointment by our vets. Our dog had swallowed a sock, he was given an injection which induced vomiting and he brought it back up thankfully. The total cost was a ridiculous £453, no way can they justify this. They’re pulling on the heartstrings of pet owners knowing they’ll pay. The amount is absolutely disgusting and as a result I’ll now be cancelling my charitable donations to PDSA.”

Helpful Report

Posted 1 month ago

“I worked for pdsa middle gate newark shop, I was the assistant manager who was opening the shop alongside my manager, I reported through that the number above the door is number 38. However it’s web site says number 28, this clearly still hasn’t been sorted out since opening the new shop, please sort this out, and you still haven’t paid me my holiday balance, as I have a confirmation email saying you owe me the pay”

Helpful Report

Posted 1 month ago

“PDSA aston not what i expected the reception person was rude & very pushy for me to make a donation of £25 on the spot i had no money on me had to ask a family to send money to my account even though i had filled all relevant forms to get free or low cost care for my pet cat.After seeing the vet for 5 minutes i was told to get the medication needed only to find out that would cost £32 more i am left in debt due to this i don't understand why offer free or low cost help then to sting people on the day to cough up money they don't have.”

Helpful Report

Posted 1 month ago

“They gave my 17 year old cat 3 days antibiotic tablets for a burst abscess in his ear. No follow up. I thought it was draining. 13 days later took him to private vets and the day after they put him to sleep. He had a few ailments but I am gutted that he must have been in pain with the abscess. The PDSA vet was a middle aged woman who in my opinion acted in a cavalier and uncaring and irresponsible way. This is not the way to treat animals who have no voice! I did not have insurance as I took care of him from the age of 8 when he appeared in my shed. He could not be handled without drugging him and it put some of their vets 'off'. My poor lad.”

Helpful Report

Posted 1 month ago

“The Appoinment System is awful. Making a already stressful.situation worse .”

Helpful Report

Posted 2 months ago

“PDSA Wolverhampton. Reception staff who are largely rude and lacking empathy. Forcably guilt tripping customers into making donations at every visit, reducing people to tears in crowded waiting area and handing over all the money they have on them at that time. Disgusting attitude and manners alongside total lack of customer service skills.”

Helpful Report

Posted 2 months ago

“I'm too raw to be writing in depth reviews but I just want to say the pdsa were amazing and thank you for helping me alleviate my dogs suffering until ultimately we could not watch him suffer anymore and they made the process as pain free for my beloved but not for the heartbroken family left behind because that's what he was my dog TED 22.3.11-21.1.25 the day my heart was broken in two.THANK YOU to the love of my life for all the joy loyalty and unconditional love you gave me my little velvety eared snuggle pig i'll never stop loving missing and needing you sleep tight my brave little soldier boy you've earned your rest 💔🐻”

Helpful Report

Posted 2 months ago

“Vet herself was quite good but the receptionists in Aston are unempathetic and rude. They are actually unpleasant and can barely crack a smile.”

Helpful Report

Posted 3 months ago

“Kept me waiting for 2 hours with my dear distressed dog. When they said he was so sick he needed to be put to sleep.”

Helpful Report

Posted 4 months ago

“To pdsa Sheffield I wouldn't give you a star and we took our dog biscuit who was having fits and before you seen her you wanted £350 she had a heartmerra as well they could see her heart was racing but still refused to see to her and telling us that a fit is not a emergency my baby girl passed a way because of your place .u say your hear for the animals all u care about is money money ,😡😡😡”

Helpful Report

Posted 5 months ago

“I wouldn't give you one star we brought in our pet biscuit on Friday night because she was fitting and wouldn't see her because we did have 350 so now our biscuit now past away I blame you for her dieing and if you seen her when we bought her in she be still alive so your fault she not with us anymore pdsa should be shut down once for all”

Helpful Report

Posted 5 months ago

“I took my dog to Huyton because her waters had broke but couldn’t deliver got told she was ok 24 later I got told to take her back they done a c section She had 2 pups but one died they did not put the other pup with my girl so she refused to feed her but I am so annoyed because they said they do that and they damaged the other pup who has since passed away they said the pups were prem so why did they do the c section if was to early 😡😡😡😡”

Helpful Report

Posted 5 months ago

“My daughter took her cat to a emergency vet during night as someone had maliciously chopped his tail off it was hanging by a thread thy bandage it n gave painkillers costing £400 told her to go to pdsa next day as she is on universal credit thy took cat in but then rang to say the vet has refused to take the tail off and to pick him up that’s all the reason thy gave her it seems unless it’s a minor issue thy won’t help how can thy be so cruel thy not worth donating to save ya money n go to a vet cos these people don’t care about animals she now has taken it to a vet and has to pay monthly for the treatment and to be honest it is worth it the vet is lovely and really cares so my advice avoid the pdsa at Sunderland”

Helpful Report

Posted 7 months ago

“Tried for over a week for an appointment for my sweet boy, who passed away!!, I was told I had to send pictures, then videos, this was moments before he passed away. I believe if he was seen on time he would still be here. This is an awful place to go to or send anything for charity. There's no care here. Nothing!! These animals mean nothing to you but to me he was family he was my best friend. You guys really need to do better. I'll be taking this further.”

Helpful Report

Posted 7 months ago

“After three visits and x rays being taken I had to have my beautiful black lab Luca put to sleep. Everyone I saw was so kind. The young vet who put him to sleep at PDSA Thamesmead was lovely and gentle with him. I would like to thank you all for making the worst rime in my life more bearable”

Helpful Report

Posted 8 months ago

“Absolutely brilliant our pooch had a bladder stone stuck a few days ago. We brought him in and as could have been fatal without being removed they seen to him. I won’t give all the ins and outs but the treatment and surgery he received was great. In essence if had to take him privately to a vet we would have been paying way over £1000 for surgery. I can’t thank the pdsa enough I did not really have it but still made a small donation as without there service and helping our pet we would have been stuck not really knowing what to do. I see people complain about them all the time but from my experience with them they don’t just want to grab money in donations they genuinely want to do the best by your pet. I really don’t know what we would of done without them and people that do get help from them should appreciate what they do for your pets without them like I say we would be stuck”

Helpful Report

Posted 8 months ago

“Dreadful- registering with them is impossible and have sent my pension documents to them and every time rejected! 8 times now! Dreadful online application form!!”

Helpful Report

Posted 8 months ago

“I love reading the negative reviews Have anybody realised it’s a charity and it’s not your right to use them? You are all quick to complain they aren’t taking on new patients but perhaps if many didn’t run them into the ground in the diary place they would probably be able to offer a full service and staff would want to be there instead of being abused by idiots (which I have witnessed) How about you either be thankful they are helping your pet in the first place and did deep. Nothing is FREE Personally I have never had an issue, and I am grateful I can use their reduced cost service for my Rabbit. Who I would have had to have put to sleep without their help! Shocking how ungrateful you all are!!”

Helpful Report

Posted 8 months ago

“Disabled friends dog was in pain. PDSA told him nothing they can do as not taking patients. He ended up getting money from a money lender to help his dog. DONT DONATE TO THIS CHARITY. ONLY WANT YOUR MONEY”

Helpful Report

Posted 9 months ago

PDSA is rated 1.7 based on 131 reviews