I love reading the negative reviews Have anybody realised it’s a charity and it’s not your right to use them? You are all quick to complain they aren’t taking on new patients but perhaps if many didn’t run them into the ground in the diary place they would probably be able to offer a full service and staff would want to be there instead of being abused by idiots (which I have witnessed) How about you either be thankful they are helping your pet in the first place and did deep. Nothing is FREE Personally I have never had an issue, and I am grateful I can use their reduced cost service for my Rabbit. Who I would have had to have put to sleep without their help! Shocking how ungrateful you all are!!