I signed up for a National counselors exam and was ready to start at my sign in time. Went through every step and by the last step, it wouldn't let me move forward on my computer because it said there was an application running that I needed to shut off. It was not obvious what I had to turn off nor did Pearson provide guidance on how to do so. SO I missed my sign in time. When I was fully prepared and ready to go, not to mention have small children and cannot easily find the time to sit for a long exam. I looked online after I missed my time to see if I could find an answer and found through Reddit, other people who had gone through the same thing and found a solution. I "re-scheduled" my exam time about an hour later to try again, Pearson CHARGED ME $50 for this. When they were the ones that created a barrier for me to test. I tried to call to get my money back and they refuse.