“Over 4 hours to complete the course material, then unable to perform the examination until the next day or hours later. A very long winded set up, then after all tests were complete, the final 20% of the set up/ security check procedure totally froze. I spoke to 3 different call handlers through the helpline, then dealt with another 2 assistants via the online chat”
“Like others, I wish I could give them not even a single star, cause they don't deserve it. But..
I am coming here to contribute to others' experience reviews and warn everyone who is going to take this test. I recently had a HORRIBLE experience with the online version of the test. I actually cried after I was thrown out for "Unsure" cause (they never told me). I was later deferred to a case, which got "resolved" by them looking at it and determining whether it was just or not. I was not involved in the case at all. They just sent the notification of their review determination.
There was definitely miscommunication. But I am here to WARN anyone who tries to take this test. If you do something wrong and they will throw you out, they will NOT tell you what happened. They will resolve the case without you! They will never show you proof of what you may have done. Your money is gone, and you don't know what the heck happened.
Very terrible way to do business.”
“I would give zero if option available. My exam session was terminated by the proctor Annushka without any prior warning. During the time of termination, I was only looking at the screen and did not access any prohibited materials. My hands were visible and resting near the screen, which may have been misinterpreted.
I was not given any opportunity to clarify or correct my behavior before the session was revoked.
I already request a review of the session recording and would like to request a retake, as I believe this was a misinterpretation I have not heard from them and trying to resolve my case they where very rude.
My PMP exam was revoked before I had even started the test. I completed the check in process and the device indicate “back to homepage “, there was no clear warning that the check in process has ended. 2 minutes later after putting away my device, the proctor began asking questions in an aggressive and rude manner, and before I was even allowed to properly respond, my session was terminated.
What makes this even worse is the complete failure of customer support afterward. Pearson VUE sends one-sided automated responses, does not allow a proper reply, and offers a chat service that is practically useless when a candidate is facing a serious issue. After months and strictly 7 days intensive of preparation prior to exam day, stress, and money invested in this certification, I was denied the opportunity to even begin the exam and then left without any fair resolution.
This is not just bad service. It is a shocking example of disrespect, poor judgment, and lack of accountability toward candidates. I sincerely hope PMI reviews this incident seriously and reconsiders maintaining any relationship with a provider that treats certification candidates this way.
No professional who has invested time, money, and effort into an important exam should be subjected to this level of incompetence and disregard.
What made the experience worse was the proctor’s behavior. The proctor then disconnected without explaining anything or even ending the conversation professionally.
Overall, the experience felt disorganized, poorly communicated, and disrespectful of my time. I would strongly caution others to verify every detail of their setup in advance, because the written requirements did not match how they were enforced in my case.
If you have any other choice please do so, i don’t recommend at all.”
“I’d give you a zero stars if allowed. Glitchy apps, and ZERO trouble shooting. The default is to reschedule again and again and again when the problem is either THEM not the end user! I even went out and bought a new laptop! Terrible”
“DO NOT EVER USE THESE PEOPLE FOR ANY TEST. I PROBABLY FAILED BECAUSE OF ALL OF THEIR TECHNICAL ISSUES. I WAS SO STRESSED OUT BEFORE MY TEST BECAUSE OF THESE PEOPLE. NO IT SUPPORT FOR TECH ISSUES ON TEST DAY. IF YOU REACH SOMEONE IT WILL BE AI OR SOMEONE IN A FOREIGN COUNTRY WHO HAS NO IDEA WHAT YOU ARE TALKING ABOUT. THESE PEOPLE SHOULD BE SUED OUT OF BUSINESS. TAKE YOUR TEST IN PERSON. AT A TESTING CENTER.”
“On April 14th, 2026, I purchased an Entrepreneurship Exam from the Certiport website to be taken via remote proctoring on April 17th at 1:45 PM. On April 16th at 1:47 PM, Pearson Vue sent me an email with steps to prepare for the exam which included a computer check using their ONVUE application. I proceeded with the systems check using my work laptop in my on-site work office, but found that there were multiple issues involving company monitoring software and the Crowdstrike Firewall. I put in a ticket with our IT department and they were able to log in to my computer remotely on Friday 4/17 and disable several programs that were preventing the systems check from being successful. They were not able to disable Crowdstrike, however. I called Certiport to let them know and ask for advice, but they told me that I would need to contact Pearson Vue, which I did. After being transferred and put on hold multiple times for almost 2 hours, I asked if I could take the test in my employer's PEARSON VUE TESTING CENTER. They said they did not know and would have someone call me in 48-72 hours. Instead they send me an email saying sorry that I did not show up for my test. When I called to ask about the question they said they would answer, they told me that tests have to be cancelled 24 hours in advance or they will not give a refund. The April 16th email was actually sent less than 24 hours before the test, which means there is no way I could have known and cancelled it in time. I proceeded to spend 3-4 hours on the phone with Certiport and Pearson Vue, both of whom told me it was not their test and that it belonged to the other company. After doing some research, I found that both Certiport nd Pearson Vue sell the same test from the same website, and that it was, indeed, Pearson Vue that sold me the test. They steal people's money, refuse to take any accountability, jobs to other countries, and have a monopoly; just look at their reviews.”
“I was scheduled to sit my 2-15 life, heath and variable annuities exam at 3:30 pm, 04/15/2026. At 7800 Southland Blvd, Orlando. I was denied entry by a staff member who stated that I needed to present a copy of my marriage certificate previously, that was last year October.
This situation is particularly concerning due to prior experiences at the same location. On at last three previous occasions, I was admitted to using my passport and a printed copy of my marriage certificate without any issue.
Additionally, during my first visit in October last year, I had the document available on my phone and this same staff member instructed me to leave the premises to print elsewhere, despite printers being available on-site. As a result, I was unable to return on time for my exam. When I recently reminded him of this of this incident, he has the audacity to look at me and deny it saying it wasn't him as if he takes me fool. Despite following the same process that had previously accepted, I was denied entry which caused me to miss my scheduled exam and incur transportation expenses on those occasions.It's disappointing and disgusting! This experience reflects inconsistent enforcement of policies and has negatively impacted my testing opportunity”
“I had a very frustrating experience with Pearson VUE’s online proctoring service. I was denied the ability to take my exam because I was using a TV as my only display, even though there were no other monitors or electronics around. I reviewed the technical requirements multiple times beforehand and did not see any clear rule stating that a TV cannot be used as a single monitor.
Because of that, I paid for an online proctored exam, set aside my time, prepared my space, and was still rejected over a rule that was either unclear or not properly disclosed. If this setup is not allowed, that needs to be stated plainly before people spend money and time scheduling an exam.
What made the experience worse was the proctor’s behavior. When I asked what specific rule prohibited my setup, I got no real answer. The proctor then disconnected without explaining anything or even ending the conversation professionally.
Overall, the experience felt disorganized, poorly communicated, and disrespectful of my time. I would strongly caution others to verify every detail of their setup in advance, because the written requirements did not match how they were enforced in my case.”
“Online testing 'OnVue' total POS - if you are running Win11Pro fogetaboudit - whatever it tests for you can't turn it off. Repeated 'running in a Virtual machine' assertions when NO VM services, abstraction layers - nothing configured, installed or activated. Hope a test site is close cause their at home online test software is a f'n joke.”
“Late starting the test. Why in this day and age can scheduling be better managed and staged? Taking a professional certification and my days schedule is off because they can’t be on time with a test start”
“I wrote RN exam and my result not published in 15 days, when I called, they told they have technical issue to retrieve data and later I failed... I done the exam very well. I am sure they didn't have my answers and just made the result failed....”
“Pearson VUE are beyond incompetent. Their online proctoring system regularly fails so spectacularly that exams have to be cancelled and resat weeks later, their customer support across the board has truly awful communications skills, and they don't seem to have any fluent English speakers who can actually resolve problems when they arise.
Due to their queuing system failing and proctors accidentally hanging up on me before starting my exams, I am now having to reschedule for THIRD exam date. Deeply frustrating after spending weeks preparing for the exam on both occasions, not that their support cares or even comprehends my anger at this atrocious system.”
“While I was writing the exam, the exam window suddenly closed. I had answered only three questions and have no idea why it got closed. I immediately inquired about it, but they said they did not know the status.
The next day, I received an email stating that I had moved out of the webcam view. I did not move out at all. I then contacted customer support and asked them to share a screenshot or any evidence showing when and how I moved out of the camera view. They responded after a day, again stating that I moved out of the camera view, but without providing any details or proof.
I called them again and requested an option to reattempt the exam. Now they are saying that I have to pay again. This is extremely frustrating. There is no sincerity in how they handle such issues, and they do not seem to understand how much candidates suffer after receiving such messages. Their attitude feels like, “Whatever we say, you must follow. If we ask you to pay again, you have to pay again—do not ask questions.”
I have been working with this product for the past two years and prepared for this exam for more than two months. This situation is totally depressing. Microsoft should take note of this company’s behavior and how they treat exam candidates.”
“The proctors were dismissive, unprofessional, and lacked basic courtesy.
Questions were met with curt responses rather than clear guidance.
There was no empathy or effort to de-escalate a stressful situation.
This behavior is unacceptable in a high-stakes, paid exam environment.”
“Proctor Jorge is a rude little man (just guessing about the little part). After uploading all my photos and waiting on them being approved by a different proctor, I was informedthe first photo of my desk was not compliant. After fixing the issue and attempting to resubmit my photo Jorge entered the chat and started giving a long speech about how since my desk wasn't compliant I would have to reschedule my test. I interjected saying "Hold on sir, I have not had a chance to upload my new photo yet" (of my now compliant desk). He said back very rudely "don't interrupt me" and then continued to give his speech about how I needed to reschedule. He then cancelled my test and had me reschedule without even looking at my photo. I don't know if he was a manager or something but he is extremely unprofessional. This test isn't cheap and having an aggressive rude proctor communicate with me right before I'm trying to get focused is ridiculous. Terrible company and terrible proctor.”
“Cheap beyond contempt. Had to call multiple times to finally get an associate with _working_ access to their "system" so I could get my AWS rescheduled for the correct time zone. Very thick accents, unclear sentences and lots of background echo. Very sketchy.”
“Waited in a long queue to be verified before examination, so long in fact I missed my window and was kicked out of the exam even though I logged in with all pertinent info before examination start time”
