“Absolutely awful. Terrible software that's built like it was in the 90's and terrible customer service. being denied actions that other customer service people have been able to do, being passed around other times and waiting days on end for replies. Looks like I'm not the only that thinks they're awful.”
“I signed up for a National counselors exam and was ready to start at my sign in time. Went through every step and by the last step, it wouldn't let me move forward on my computer because it said there was an application running that I needed to shut off.
It was not obvious what I had to turn off nor did Pearson provide guidance on how to do so. SO I missed my sign in time. When I was fully prepared and ready to go, not to mention have small children and cannot easily find the time to sit for a long exam.
I looked online after I missed my time to see if I could find an answer and found through Reddit, other people who had gone through the same thing and found a solution.
I "re-scheduled" my exam time about an hour later to try again, Pearson CHARGED ME $50 for this. When they were the ones that created a barrier for me to test.
I tried to call to get my money back and they refuse.”
“If it were possible to issue a score less than one star, I would. I believe there should be an option for negative stars. I would give them a -5 in terms of customer service, issue knowledge, professionalism, etc. The CISSP certification was high on my list of priorities until this experience.
The customer service representatives were incredibly rude and refused to assist me. When I asked to speak with a supervisor, they placed me on hold repeatedly, often for 3 to 5 minutes at a time and frequently throughout the call. On each call, I was placed on hold at least four times.
I have never been more disappointed or dissatisfied with any service, regardless of the location of the call center. This behavior seemed purposefully rude and disrespectful. I am so frustrated that I would consider taking legal action.”
“They had an outage, couldn't take test. It happens, BUT their support was TERRIBLE. They told me Oh we should have this resolved shortly just message us in 2-3 hours! I message them in 2 hours and their response was why didn't you take the test? You should have took it, we can't reschedule, we will have to escalate..
What garbage.”
“This company is horrible to test through. Unfortunately it is one of the only ways to test for certain certifications. They are impossible to get in touch with over the phone. Their registration processes are unclear and complicated. They offer no recourse for technical errors and their staff is rude and unhelpful. If you have any other option, steer clear of this company.”
“2 HOURS TAKING PICTURES TO ENTER THE EXAM, AND THEN YOU SEE THAT YOU WERE IN LINE ... THIS MEANS THEY DIDN'T COMPLY WITH THE EXAM SCHEDULE AND A COSTUMER STAYS 2HOURS PLUS 4HOURS OF THE EXAM. THIS IS DISRESPECTFUL AND UN-PROFESSIONAL.
A SHAMEFUL EXPERIENCE.”
“This company's system went down in the middle of my exam (CPCE) and I was unable to continue with my exam. I called this company several times and asked them to give me a voucher or refund what I paid $150.00, but they would put me on hold, or they would be rude and refused to refund my $150.00. This incident happened 6 months ago and they still refuse to give me a voucher or refund my $150.00. CCE should not be involved with this company. This was a terrible experience.”
“Do not recommend!
I had my exam scheduled with them today, a couple minutes after I started my exam the one server they have for the entire country was having issues. I was unable to continue my exam. The person working there told me it was common to happen when there is bad weather.
I was told that I would get an email with a link to reschedule and have not received one yet. It is still the same day so I decided to call. After being on hold for 40 minutes I was able to talk to customer service. The person put me back on hold about 2 minutes in. Then briefly came back and put me on hold again. After a couple of minutes the song stopped playing and I was hearing nothing. Shortly after that they hung up.
I called them again and was now told that they were closed and couldn’t help me.
Very frustrating if you are already incurring extra loss of time and wages yet have nothing to show for it and are left completely in the dark about how to move forward.
I would definitely try to avoid their services how ever possible”
“I wish I could give zero stars, or minus five stars. I give 3 months studying, 570 GBP, plan a trip to Ankara, Hotel, schedule annual leaves work programs and what did I get in return. Pearson Sabotaged my exam with your test center mistakes, took 15 minute of my time, didnt add this, couldnt understand or accept their fault, doesnt answer to emails or feedbacks for MONTHS, ignore me and after 4 months of review gave me an answer TOTALLY IRRELEVANT and NONSENSE, doesnt even have any connection of their mistake or my complaint. The worst company ever in my life. Hard to get worse then them.”
“I am a branch manager of Gustan Cho Associates, a dba of NEXA Mortgage Oakbrook Terrace, Illinois and my branch and myself am licensed in 48 states including Washington DC, Puerto Rico, and the U.S. Virgin Islands. I have taken my share of NMLS state exams and am used to many Pearson Vue testing centers. However, I have never ran into such a great group of professionals stationed at the Kenosha, Wisconsin Pearson Vue Green Bay Road Location. I had a difficult time passing the Utah PLM exam and kept on missing it by one or two points. I took the exam multiple times and got to know Faith, Carol, Beth, True, and Michelle. Since I flunked the Utah PLM exam multiple times, I got to know these great professionals and they got to know me. Even though taking the exam near my office in Oakbrook Terrace, Illinois would have been more convenient, I chose to take the exams at the Kenosha, Wisconsin location because of these great ladies. They are knowledgeable, extremely sincere, answer any questions I have, explain the directions in a understandable manner, and always ask me if I have any questions and go above and beyond if they do not have the correct answers. I like to thank them for all they do for test takers. I will miss them but plan on stopping by time to time to say hello. Thank you Faith, Carol, Michelle, and True. You are appreciate”
“Terrible program all around. Can run the program on many older computers. Freezes up and keeps having issues. I’ve spent hours trying to get it to work with the help of customer service to no avail. Do not use!”
“I am having issues with not getting my score back from pearsons Vue. I took my casp+ exam January 8th and it said completed. But I never got my scores. When I go to the site to look at my exam it still states -In progress. I've called them every day it's always it will take 3 to 5 business days.
It's now going on 3 weeks and still no exam. This exam was a work requirement. That now I can't meet so my job let me go. I've contacted Pearson Vue many times. They said it was an issue in their end and to wait 3 to 5 business days and I will get a call. No call. I initially was scheduled to take the test December 30 but had technical issues with their software. I've called them everyday! Their customer service is the worst. They gave me a free voucher for my troubles. That I can't use because my test still shows I progress 3 weeks later. This particular cert is required for my job. Needless to say I didn't meet work requirements and was let go. I was fired because I could not get my test results and all Pearson Vue could say is we can get you a free voucher. I WANT My scores!!!! I even opted to re take it but they said the can't close out the test. That's comptias job. This is a horrible company!”
