On January 19th at approximately 1:00 pm, I heard a female customer complaining about the service as she walked by me. I asked her what was wrong and oddly coincidentally with her back to the register and facing me she claimed that Marta, the staff member behind the register er had been rude to her and began to explain some back and forth dialogue between she and Marta that seemed really uncalled for by the staff member. As she was explaining this to me, Marta at the top of her loudest voice, looked right at us and said, “of course, here we go. Look at those two.” Marta obviously knew I would be sharing my similar experiences of her to this customer and her partner that was standing next to her. I just told the customer to talk to the manager and to let them know. She said she would but seemed really upset about the exchange that went down. If you can’t serve customers without attitude maybe you shouldn’t be working in customer service related jobs. Or when you are wrong about an exchange, apologize and mAke right by it. I had that moment with the manager realizing my exchange with him and apologized for my own part but the bar should be set high for employees choosing to work in a customer service environments. I was amazed that another customer had the exact same type of interactions with Marta that I had had-now I avoid her at all costs, if she is behind the bar making drinks, I walk out and go to Starbucks across the street. If she is onn register I wait for the second register employee to help me. I had another customer just weeks ago who was in line in front of me and turned around to me and complained about treatment by this same employee Marta. As this customer was telling me how rude Marta was to her, Marta began to yell. “Oh look at those two talking, of course they would”... I told the customer to complain to a manager. On March 23rd, with the virus epidemic, I went to Peetes and Marta was behind the counter at the pastry area. Sam was on bar. I was being helped by. Kind male employee, Jason or Jonathan-I get them mixed up in names but he was wearing a glove to do the cash transactions and was careful using his other hand for food. He asked Marta to get my muffin. She got the muffin in a bag and tossed it across the counter near take out. The cashier asked her to warm it up. She took the bag and just tossed the bag and muffin into the microwave without first removing the muffin as always done to warm it up on a sheet. I told the cashier that was unacceptable. He then told her he would warm up another one and she proceeded to speak about me to Sam behind the bar within ear shot. I can’t even believe someone like this is allowed to work in customer service. A bully, a horrible human being who makes the coffee experience miserable when she is working. Not to many companies would tolerate such conduct. I live next door and love the coffee and the other employees are very kind. Unreal.