Received a 15% and free shipping offer for my November birthday. Couldn't get the offer to work on anything, so called customer service for help. The customer service rep said she couldn't reissue me a new birthday coupon and suggested that she place the order for me and submit a claim to get the 15% and free shipping refunded. She did not place the claim, so I called back and the second rep submitted the claim incorrectly, so I called a third time and this rep successfully submitted the claim. However, I never received the email update she said I should get, so I called a fourth time and was informed my claim had been denied (even though I made sure my item qualified - it was a dog cushion - not a throw, blanket, furniture, or gift card which were excluded from the offer). I asked this rep if she could at least refund my shipping costs since the first rep should have just talked to a manager to reissue my birthday coupon and not have suggested purchasing this item without confirming ahead of time that it qualified, and the Pendleton reps were so unable to process my claim successfully. I have been a long time Pendleton client and this would at least have been a gesture of goodwill for all the follow up I had to go through. Well, the rep refused, and I will no longer purchase from Pendleton. Their products are overpriced and customer service is TERRIBLE. AVOID PENDLETON-USA at all costs!