Here is a portion of the 41 emails attempting to return two items "Hello, I'm forwarding this email thread for review. I would encourage someone to thoroughly investigate this case, as it has been an extremely lengthy and frought situation, where I have received horrible customer service and been treated incredibly poorly. Yrz, Bishop Randall Show quoted text Mr Randall, We hope this letter finds you well. We have obtained feedback that leads us to believe your last several interactions with retail locations and our contact center were less than desirable. We apologize for this. With this in mind, we have come to the conclusion that Pendleton Woolen Mills, as a company cannot meet your expectations. To that end we will no longer accept online, phone and in store orders from you. Thank you in advance for your understanding. We wish you well. Best, Jennifer M"