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Horrible money hungry office. I’m a full time college student and have night time seizures. I only came in for a night guard to protect my teeth, and help my bite. I finally got together enough money for it and this was the only office my school insurance took in the area. I was spoken over and ignored at EVERY appointment. At the first appointment they pressured me into antibiotic shots that I explicitly said were against my personal beliefs multiple times. Only to realize after I received the bill that they were pushing them so hard because it was $1500 in just these antibiotic shots. They never answered my questions about the night guard and sent me on my way with a $2500+ bill. After over a month I finally got a call my night guard was in. I had it for barely 2 weeks before it crumbled to pieces in my sleep causing me to choke. When I went back for a replacement, the second one cracked while I was still in the office. Valerie told me she would send it to a different lab and make it better. When I came back again now for the 4th time it was the same exact mouth guard simply repaired where it had cracked. When I tried it on in the office it cracked AGAIN in the same spot. They told me that it was my problem and I had to go drive to the lab myself and have them fix it. After being charged $2500 I had to do the leg work too. Upon going to said lab, the gentlemen told me that it kept cracking because the office staff was not fitting it correctly. He had me do bite tests on impression paper and other fitting techniques that the office didn’t do any time I went there. He also told me that based on my bite I wasn’t even a good candidate for a night guard. All in all horrible unorganized office staff with terrible attitudes. They do not care about your health or well being and only want your money. Be ware !
1 month ago
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Perfect Smile has a 4.6 average rating from 692 reviews

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