Do not use hold plot and Home Move scheme. Serious and unrealistic pressure to get a an offer on property by deadline of 4 weeks during lock down. They never arranged 3 estate agents as per agreement. Never communicated with estate agent regularly as set out in terms and conditions or even with customer. Their response was "we are still working" during this current lock down. MY RESPONSE IS SO AM I AND SO IS MY HUSBAND AS A KEY WORKER. All customers are seen as below their level. Advice would be is if would like a new home go with another home builder for better quality and customer service.