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Persimmon Homes Reviews

1.2 Rating 185 Reviews
4 %
of reviewers recommend Persimmon Homes
1.2
Based on 185 reviews
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Persimmon Homes 1 star review on 19th July 2024
Estelle
Persimmon Homes 1 star review on 19th July 2024
Estelle
Persimmon Homes 1 star review on 22nd December 2023
Anonymous
Persimmon Homes 1 star review on 5th July 2023
Ivan
Persimmon Homes 1 star review on 5th July 2023
Ivan
Persimmon Homes 1 star review on 21st October 2022
Anonymous
Persimmon Homes 1 star review on 21st October 2022
Anonymous
15
Anonymous
Anonymous  // 01/01/2019
I reserved a plot two weeks ago and cancelled the day after...still waiting for the head of office to contact me. Called twice the office and sent an email...they said the head of office will contact me but it has not happened yet.
Helpful Report
Posted 3 months ago
I Would like to share my experience with the team at Persimmon Homes Laneside Morley LS27 1 July 2024: I view 2 properties. An apartment unit and Plot 188 , 7 Speckled Wood Approach LS27 7ZP I was informed by Karla (sales manager) that the first buyer had done up the house but had his mortgage fall through. As such, I was potentially buying a house with fridge, dish washer, washing machine and flooring. The house is very well built and the builders have done a good job 4th July: I drive down for the second viewing. I place the reservation fee of 500 pound. 5th July, I complete the mortgage application with RSC mortgage brokers and send off all the documents required via next day post 7th of July: ScS furniture shop and find a sofa I really like. I call Karla to ask about when I can transfer the sofa after completion. She is aware that I am purchasing furniture. 8th of July: I complete the solicitor forms and send off all the documents required via signatures next day post to GM Wilson The next week is spent by myself and my partner: Sourcing for bedding, security cameras and grills, interior and garden designers 12 July: I receive an email from my solicitor at GM Wilsons. She sends me 4 documents evidencing an ongoing law suite between Persimmon Homes and Billion dollar energy provider. This law suite has been going on since 2022 and Plot 188 falls within the dispute area. I am absolutely shocked Not once, in the whole process with Persimmon Homes was I informed of this law suite. I am unable to provide the details of the law suite however have attached the Gov.UK information that is free for everyone. Persimmon Homes will only proceed with sales if I agree to the following * I continue in all capacities to fight this law suite where I will have to hire my own solicitors, use of my personal time and resources. * Compensation by Persimmons with regards to point 1 is ‘reasonable’ costs. I will have to bear what is not compensated. There is no end point or limit to what I will have to bear * All compensation from this law suite will have to be returned to Persimmon Homes and I keep nothing * There is no end date or agreement yet. There is no further information from Persimmon to allude to a timeframe. There is no guidance provided about the potential financial outlay. * I am expected to pay an excess of 100 pounds at the end of this law suite to have my land rightfully reinstated to me. This could very potentially drive me to bankruptcy on top of the mortgage I would have to service and the new house I will need to do up. Should I choose to proceed and sell the house before this law suite is over, the next buyer will have to agree to the terms above. My lawyer at GM Wilson has clearly stated this is HIGH RISK I have offered numerous options to Persimmon Homes in the hope that we would be able to reach an agreement. However, all my proposals have been refused, including giving up the part of land under dispute! To the reader: The most difficult part : I feel very deceived by Persimmon Homes. The sales team claim that they have little insight into this matter and the solicitors have been very heavy handed in this matter. I approached Persimmon Homes in good faith. To buy a place I can call home. To settle down. But what did I receive in return? A full blown law suite that will come at my expense, finances, resources and time. With absolutely no compensation by persimmons except what they deem as ‘reasonable’ I do not wish this mental and emotional trauma and distress on anyone. I am sure there are multiple other units will be affected. This account is 100% truthful with email and document evidence and is my entire experience which I do not wish on anyone. This is the only reason why I am spending time to write this. Even at this point of writing, I am hoping for a resolution however the matter is completely out of my hands. I dont have the resource to finance what Persimmons is asking me to sign on the dotted line for.
Persimmon Homes 1 star review on 19th July 2024 Persimmon Homes 1 star review on 19th July 2024
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Posted 4 months ago
Huxley grange concrete jungle Poor paving a lot ares uneven No development road surface as yet Neighbours all spying on eachother..cameras.notices... Unfriendly area.been all over UK...this is worst Houses could be better had 56 faults listed Pay for green areas..where are they Lorries still on route through housing area List is endless... Review 0 star
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Posted 4 months ago
I love my persimmon Clayton
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Posted 5 months ago
My experience of Persimmon has been very mixed. The staff on site, Suzanne, Angus and Sean, were excellent. However, there have been some major issues, which I would preclude me from recommending that you buy a Persimmon house. Firstly, they forced us to complete the sale, when they access road and driveway at the front of the house, were not finished. Our downstairs WC, also wasn't ready and the whole house was dirty. The downstairs WC is still not done to an acceptable standard, with the sink not straight and the tiling grit being several different shades of grey. The tiler had behaved innaproprately in our house, using the bathroom and in the process stinking out our whole house, as well as going to the toilet and leaving the door open. I have no problem with people using the toilet, within reason. The tiler also made an unbelievable mess of our walls. My wife at the time was pregnant, and very sensitive to smell, so I asked if an alternate tiler could be sourced. This was provided, but unfortunately they didn't complete the job and customer care at Persimmon said they couldn't get in touch with him or provide someone else. It was the original tiler, or nothing. I therefore made an offer to Permission of completing some plumbing that my wife and I had planned, and I would pay to get the downstairs WC, done myself. This was accepted and then after I had gone through the process of getting quotes, and employing people to do the tiling and the plumbing for the sink. Persimmon changed their mind, with no explanation and it felt a bit like gaslighting, as they acted like we had never had an agreement. I subsequently complained and the response I received from Louise Scott, is genuinely one of the most tactless bits of correspondence that I have ever received and amounted pretty much to two fingers up. Most of the staff at Persimmon have been lovely (especially the site staff) and had it not been for customer care, going back on their word and the letter from Louise, I'd have been willing to overlook the various issues. Unfortunately, I would advise against a Persimmon home, but if you do decide to go with them, make sure to get everything in writing.
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Posted 5 months ago
Shiiiiteee.
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Posted 6 months ago
If I could give 0 stars then I would. Their properties are inferior and their aim is profit, which is all they care about. The customer is of no importance, just to serve their pockets. If you have a problem then you are on your own as they just don’t care. BEWARE do not buy a Persimmon home!!
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Posted 7 months ago
Really bad moved in a year ago and needed front door replaced and alot of other bad workman ship around my home I haven't been able to lock my door in months due to its like a banana they are not interested no customer service make promises and never show up DONT BUY FROM THESE COWBOYS
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Posted 8 months ago
This review is based upon our recent experience with Persimmon SW. We engaged with Persimmon SW regarding a local development. The sales agent was friendly and helpful. Following a couple of viewings of the show home, we decided to proceed with their part-exchange scheme. The paperwork was a rapidly deployed and not every aspect was clearly explained. We were then presented with a £500 reservation fee. Following payment by card, it was mentioned that we needed to provide gas and electricity certificates and engage a solicitor for conveyancing. Obtaining a gas and electricity certificate was a cost of around £200 to us. Which we paid. Engaging the solicitor attracted an immediate cost of £180 for search fees. Following the electricity safety report (which was not perfect) we were told by the sales agent that we would need our card ready again as head office will be asking for £500 for a home-buyer survey on our existing property. Read section 8 of the part exchange agreement - it states that the buyer bears the cost of any survey Persimmon deem necessary and the buyer is liable to remediate findings on their property where it affects the resale value. Our current house is not a show home - it’s an older property - sort of why we wanted to part ex! The reality of this dawned upon us that Persimmon could ask for numerous surveys at cost to us, only to either back out or demand that we fix before completion. It was at this point that the part exchange felt to be loaded heavily in Persimmon's favour, especially when the new property was already overpriced and tied into property management fees, single broadband supplier and other 'costs.' We informed the local agent that we wanted to back out of the process and instructed our solicitors to stop. The fees were not explained up-front and fully before signing, the burden of surveys and possible outcome was not clearly articulated to us. Over ten days later we are still waiting for our refund of the booking fee which it is stated we are entitled to. The regional sales manager, Pauline keeps stating that numerous directors have to sign off on it - remember the booking fee ? A mere £500. We have sunk nearly £1000 for nothing. Do you research, check out review sites like this, Facebook etc there are other who had a dream and were left with a nightmare.
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Posted 9 months ago
Persimmon homes weldon park. Nothing but issues. Slow to resolve problems, prefer to argue than solve them. For instance after only seven months the boiler has broken on a Sunday called the emergency number after 90 minutes received a call back that the plumbers contracted to persimmon are not answering the phone, so now without heat and hot water until at least Monday. This is just the last in a long line of issues, a formal complaint has been raised with the directors will see what happens. My personal opinion do not buy from persimmon.
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Posted 10 months ago
See the image how they are hand overing a house with many issue.
Persimmon Homes 1 star review on 22nd December 2023
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Posted 11 months ago
I would honestly give no stars if possible. If anyone is reading this and thinking about buying a persimmon home PLEASE DO NOT!!! It will be the worst mistake of your life. The whole company have been an utter disaster, we moved in over 2 years ago and are still waiting on work to be done, which my husband has just been told that won't be getting done because we are now out of warranty, even though we reported these issues when we moved in. My husband sent a very strongly worded email and received one back, saying you are lucky I am not someone who takes things to heart else no work would be getting done (very professional). Everything about this company is an utter disgrace. We have used out life savings thinking this will be our forever family home, but it has been nothing but a disaster, and caused nothing but stress and mental health issues for my whole family. STAY AWAY!!
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Posted 11 months ago
!!!Avoid like the plague!!! Same as any other company that builds new estates. Bodged jobs, poor shoddy workmanship, unfinished estates. Full of excuses, poor designs, to many houses not enough space for vehicles. If the property your buying has the company HLM linked to it don’t touch it with a barge pole, you end up paying extortionate yearly site fees for absolutely nothing then you’ll struggle to sell because of HLM. Disgrace of a company both persimmon and HLM yet they manage to get away with it. If there’s flats on the estate your buying on make sure your house is no where near because yet another rogue company makes the car park permit holders only leaving people without them to park on the estate outside peoples house and anywhere they can. Do NOT buy from this company.
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Posted 11 months ago
todo ok. muy bien
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Posted 1 year ago
Please think extremely carefully before buying! Look at all the negative reviews and watchdog complaints etc. Can all those people be wrong? Personally, I have had terrible experiences with persimmon with problems so numerous I couldn't list them all here. What I will tell you is that many houses on our development are needing claims through the NHBC to have all the repointing done again. Reason for this? It is crumbling and falling out and the houses are only 6 years old! I am not a builder but can tell just by looking at all the houses on here that far too much sand was used in the mix, it is meant to be 1 part cement, 3 sand but I. Here it must be around 5 or 6 parts sand used. What happens to castles made of sand? And tricks like this just to save a few pounds. Put simply they absolutely do not care as long as they get your money. You have been warned! Please think extremely carefully before buying! Look at all the negative reviews and watchdog complaints etc. Can all those people be wrong? Personally, I have had terrible experiences with persimmon with problems so numerous I couldn't list them all here. What I will tell you is that many houses on our development are needing claims through the NHBC to have all the repointing done again. Reason for this? It is crumbling and falling out and the houses are only 6 years old! I am not a builder but can tell just by looking at all the houses on here that far too much sand was used in the mix, it is meant to be 1 part cement, 3 sand but I. Here it must be around 5 or 6 parts sand used. What happens to castles made of sand? And tricks like this just to save a few pounds. Put simply they absolutely do not care as long as they get your money. You have been warned!
Helpful Report
Posted 1 year ago
Where to start? Downstairs toilet tap didn't work. Bath wasn't sealed. Cladding on the front of the house cracked. Plugs in bedroom didn't work. Upstairs toilet fitted incorrectly and leaked all over floor. Front door warped and doesn't seal anymore. Backdoor won't lock anymore as doors dropped. Extractor fan in bathroom fitted incorrectly and wouldn't work. Grass rolls layed on huge rocks and is all dead. Persimmon are never in a hurry to fix anything.
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Posted 1 year ago
Please read....do not buy Persimmon amble hauxley grange poor development.. concrete jungle very little or nil green areas. Have to pay for green area maintenance......why Waited 8 months for 35 plus repairs to be done to house..list endless Was promised a lot of issues sorted prior purchased but not Took 8 months for pavement Still no development road laid Road drainage poor Very Cheap wood used for fencing Still get builder lorries past although not an issue Have to say residence not friendly .worst area lived for neighbours alot with cameras waiting to start arguments..if they read they know who they are I am sure Note Cost of 1 area garden laid. minimum £700 Again please avoid am saving you money Prior was looking fwd to moving here but now..not. will be selling house..that's how much not like it
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Posted 1 year ago
Our Persimmon Hell If you are buying from Persimmon Homes North East - beware you may be one of the unlucky families who’s life is totally disrupted. If you end up with major building issues you will face denial, deceit, incompetence, inaction, more deceit and stress. They will bully you and your family and their lack of real customer care will take a genuine toll on everyone’s wellbeing. They build when they sell plots, so your constantly faced with dust and disruption, their sales staff told us 5hey would be completed building in 18 months and 4 years later they are still here, roads not finished and your homes and cars are constantly covered in dust. Yet another summer where you can’ t open you windows during day without getting dust everywhere. Plus when they do build next where you live they put your family in danger as they fail to prevent masonry, roof lats, cement dropping from a height as they fail to put up safety netting. We suffered 6 months of building this way and had to ask 4 time for 5hem to put up safety netting. Each time they put it up, then soon as they set the scaffolding for the next height, they just didn’t bother again. They ruined our side garden with their mess. Wise still they endangered our family dropping building material whilst larking on. In the end I got sick of asking and I had to get the health and safety executive involved. Their site staff after speed through the estate on forklifts, loaders and their own cars with little regard for the safety of children, adults or pets. Not all the time and not everyone, but it is a fact that this happened regularly and still continues. We even had unmanned diggers left with their engines running with the exhaust facing our property for over 30 mins. The fumes were terrible. You will see all manner of other safety failings as they just don’t seem to understand how to act or care enough about those people already living on the development. I’ve had lone builder carrying remedial works on our property, siting his scaffold part on our patio with the other two legs on our lawn. Then be surprised when their lone builder climbs up the teetering scaffold and start up a petrol still saw to cut out the 100 or so bricks that had cracked in half on house. Two weeks and at any time he fell and seriously injured himself or a member of my family. Not once was he helped, assisted or checked. I mentioned the ruined part of our garden with their building debris- they had to dig the lawn up and replace it with hard standing to try a make good. Their policy of doing remedial works when it suits meant they dug all the ground out and then just left it like that, they didn’t even bother to shut the gate behind them. Three days later we were still having avoid the unprotected hole they left until I went looking for 5he site manager to ask when they were coming back to finish what they started. You will get used to progress chasing issues as Persimmon do what they want when it suits their schedule, rectifying their mistakes, damage, faulty building practices and material defects isn’t seen as a priority, if they don’t forget you’ll get it done when their lads aren’t busy as new sales come first. Until they have your money. If you do complain you may be unlucky enough to suddenly start to acquire punctures in your car tyre’s. Both my wife and I had a couple of tyre’s each punctured by nails. The guy in the tyre shop said they were all the same type and were the sort builders use via a gun, not the usual nail. Needless to say we couldn’t prove it was Persimmon, but we did ask if they could be more careful where they drop building materials. At that point in time they were second fixing next door and their staff would regularly just walk across our drive.
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Posted 1 year ago
A big piece of roof tile came off nearly hit my kids at the garden, replied 2 year grantee expired ? Not even investigate for a 4 years old house ? Emailed again with the same answer, seems normal for roof tiles came off for Persimmon House?
Persimmon Homes 1 star review on 5th July 2023 Persimmon Homes 1 star review on 5th July 2023
Helpful Report
Posted 1 year ago
Buying a house from Persimmon is worse than Open Heart Surgery!!!! Apologies but this is a long post. Hopefully it will help someone avoid the issues I have faced, and will bring attention within Persimmon to the sheer arrogance and incompetence of their team in Durham. Please feel free to email me at mypersimmonhome@outlook.com if you are considering buying or have reserved a Persimmon Home in the Durham area and you would like to see first hand what they consider to be a ‘reasonable standard’ or ‘within tolerance’ In short, I purchased a newbuild home from Persimmon in the Durham area in early 2022 and since then they have been an utter disgrace. Their Customer Care Team are refusing to action numerous defects and issues, the vast majority of which I identified within the 7 or 30 day windows. I still have over 200 defects with my home, which would likely cost me tens of thousands of pounds to rectify, money I simply do not have. The issues with my home are too numerous to list here, however I will provide a small sample. There is wonky brickwork to the front of the house which is extremely unsightly and will greatly impact the resale value. The brickwork is also wonky elsewhere around the house and is covered in excess mortar. The pointing is terrible and needs completely redoing. The shower cubicle has not been fitted correctly so it keeps on leaking, despite Persimmon staff trying to use sealant to cover up the bad job. The tiling is wonky, the tiles aren’t glazed properly so there is dark material showing through on the edge of the grouting. The grouting in the shower keeps on cracking as the tiling hasn’t been done correctly. The rear fence has not been placed on the true boundary as the Durham staff couldn’t be bothered asking the existing houses if they could replace the fence, resulting in a strip of wasteland that is full of weeds that are spilling through to my garden and leading to rats getting into my garden and my neighbour’s garden to the rear. The kitchen has not been fitted correctly with numerous damaged and wonky cupboards and doors. The Silestone worktop has marks all over it that apparently I’ve caused, despite it being practically impossible to damage Silestone! The whole house needs redecorating, all electrical sockets and switches have paint on them or are damaged. The driveway isn’t level with the concrete edging with huge gaps where it meets the house and no material between the bricks (all of the grit washed out). The boiler is so loud that when it kicks in on a night it’s impossible to sleep in two of the bedrooms. There is so much more on top of this. The only thing on this list that Persimmon Durham’s Interim Managing Director has agreed to is getting my own contractor in to redecorate, but that can’t be planned until the rest of the issues are sorted. This is quite literally the worse new build I have ever seen. I have visited numerous sites when deciding where to buy with several different builders in the North East and at no point did I see any of the obvious errors from their team’s sloppy workmanship and negligent quality control. Persimmon refused to let me have access to the house until a few days prior to completion, so I was unable to perform my own quality control. I was only allowed in a few days before completion, by which point I identified numerous issues right away that I was told would be sorted, however many were not or were completely bodged. Persimmon say they have no record of this; however I have numerous emails that confirm that I constantly flagged issues and concerns and the responses I received. Upon getting the keys in early 2022 and being able to spend some time in the house I found numerous issues, the number of which have continually grown as more mistakes become apparent during my normal life. The vast majority were flagged within the 7 days and 30 days period as per Persimmon’s terms. I have flagged these issues as soon as I can on all occasions. I have made my home available to Persimmon every day for the first month, and two days a week every week afterwards (with the exception of my recovery from surgery). The team have continually been dismissive of major issues, and have focused their attention on small jobs only. Many of these small jobs still remain outstanding due to being rushed or poor workmanship. To complicate matters, in late 2021 I was diagnosed with a congenital heart defect called a bicuspid aortic valve, and I was told that I would need to have open heart surgery to replace the defective valve to stop it causing further damage to my heart, so I was placed on the surgery waiting list. I flagged this to two members of the Durham team when they visited my home to discuss the numerous defects soon after moving in, and explained that I needed the issues to be resolved prior to my operation so that I could focus on my recovery and getting back to normal afterwards. I raised this point again and again for several months, with the operation potentially taking place at any time, and yet major issues were ignored with only minor issues worked on. The whole reason I continued with buying a new build after my diagnosis was because I wanted an easy and stress-free move, so that I didn’t have to deal with lots of hassle or issues associated with an older property whilst I awaited surgery and recovered. How wrong was I? All I’ve had is stress for 16 months. I was even lying in my hospital bed awake the night before stressing about the house, and how if things go wrong in my operation and I don’t make it my family will have to deal with the incompetence of your Durham team. That’s a horrible position to be in, believe me, but that’s what I had to go through because of the Persimmon Durham team’s inability to build a house properly or correct their issues. In addition to this, their Durham office have completely disregarded their official complaints process, taking nearly 11 months to formally address my official complaint, as opposed to the 8 weeks outlined on their website. This has naturally added to my anger and distress. They even had 3 months to finalise and plan the repairs on my home whilst I recovered from my operation, but instead they did nothing. Numerous flagged items have been completely ignored, others are considered my fault, despite me having evidence showing that I reported them within a few weeks of moving in, or been dismissed as within tolerance, or a reasonable standard. When I have asked them to share specifics from the LABC Technical Manual to confirm their findings, or for the measurements to confirm they are correct, they have refused to do so – Why would they not be prepared to share this? The refusal to address the issues in my home is in many instances in direct contradiction to many of the actions agreed with a different Managing Director from Persimmon North East one month prior to my surgery. Amongst the numerous actions previously agreed before the Persimmon Durham Interim Managing Director became involved, it was confirmed that there would be a joint Persimmon / Howdens inspection of the kitchen, that scaffolding would be placed around the house and the brickwork issues to be looked at, and the issues in the bathroom and en suite were to be to be addressed. Persimmon made a total of £1.7 billion in pre-tax profits in their two most recent financial accounts. I have no issue with this success. However, I do expect my house to be built properly and to not have to deal with over 200 defects which would likely cost tens of thousands of pounds to rectify. After the last 16 months, I can genuinely say that dealing with Persimmon is worse than having open heart surgery. In hospital I was very fortunate to deal with people with amazing competency, skill and compassion. Everyone was a credit to themselves and the NHS. It is a shame that the Management of Persimmon Durham do not display these attributes, as this whole situation could have been easily avoided if my home had been built properly, or if the issues had been dealt with. If you’re considering buying a newbuild house in the Durham area, avoid Persimmon. There are plenty of reputable builders (and older homes) that will have been built properly.
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Posted 1 year ago
Persimmon Homes is rated 1.2 based on 185 reviews