This review is based upon our recent experience with Persimmon SW. We engaged with Persimmon SW regarding a local development. The sales agent was friendly and helpful. Following a couple of viewings of the show home, we decided to proceed with their part-exchange scheme. The paperwork was a rapidly deployed and not every aspect was clearly explained. We were then presented with a £500 reservation fee. Following payment by card, it was mentioned that we needed to provide gas and electricity certificates and engage a solicitor for conveyancing. Obtaining a gas and electricity certificate was a cost of around £200 to us. Which we paid. Engaging the solicitor attracted an immediate cost of £180 for search fees. Following the electricity safety report (which was not perfect) we were told by the sales agent that we would need our card ready again as head office will be asking for £500 for a home-buyer survey on our existing property. Read section 8 of the part exchange agreement - it states that the buyer bears the cost of any survey Persimmon deem necessary and the buyer is liable to remediate findings on their property where it affects the resale value. Our current house is not a show home - it’s an older property - sort of why we wanted to part ex! The reality of this dawned upon us that Persimmon could ask for numerous surveys at cost to us, only to either back out or demand that we fix before completion. It was at this point that the part exchange felt to be loaded heavily in Persimmon's favour, especially when the new property was already overpriced and tied into property management fees, single broadband supplier and other 'costs.' We informed the local agent that we wanted to back out of the process and instructed our solicitors to stop. The fees were not explained up-front and fully before signing, the burden of surveys and possible outcome was not clearly articulated to us. Over ten days later we are still waiting for our refund of the booking fee which it is stated we are entitled to. The regional sales manager, Pauline keeps stating that numerous directors have to sign off on it - remember the booking fee ? A mere £500. We have sunk nearly £1000 for nothing. Do you research, check out review sites like this, Facebook etc there are other who had a dream and were left with a nightmare.