I'm the buyer at London development, This builder is absolutely untrustworthy, DELAYED IN COMPLETION: 1) Booking done in Nov 2018, Exchanged contract within 4 weeks with through their recommended Mortgage broker and Solicitor, Completion date was given Mar 2019 on the reservation confirmation and contract, This is June now and no hope for completion at all, POOR COMMUNICATION: Company is extremely poor in communication to keep the buyer up to date with the current situation of development, Once you chase the site - site team will said every thing is on time No delay, But when you chase the company head office says they tell you totally different stories with excuses and blame on buyer that YOU HAVE SIGNED the contract shows we can make a delay of further 6 months from the completion date we have given you in the contract. It is like they have planned delay without informing the buyer at all, then later they also start putting blame on the junior employees for the lack of communication, HIDDEN CHARGES: There are a lot of hidden charges they apply on the buyer for example, they will charge you for the tape in the garden, front and garden lights, even the shower handle, Every single single small things they will charge you extra for these. and force the buyer to purchase these from the Persimmon homes or black mail the buyer to lose the warranty and the NHBC Guarantee and insurance will be invalid, Extremely miscommunication with buyer. The persimmons homes will try their best to blackmail and pressurize the buyer, COMPANY HEADS: I wrote to all the management including Chairman, Directors, Head Director in charge, Head of Sales, Customer service care, They all are same and well connected and trained to protect the company and Do not care about customer care at all, They lied to the journalists saying we have invested in CUSTOMER CARE SERVICE etc, Full of lies and excuses. RETENTION 1.5% All over the news and company informed to the journalists about the Persimmon Homes retention scheme 1.5% of the property value to buyers solicitor to retain until the issues fixed in the property, This is completely lie, I as a purchased demanded this scheme but Persimmon homes has clearly said No scheme, even my completion date has not been given to me yet, as a clever company policy they will make a excuse of saying We are planning to add this Scheme next year. FULL OF LIES and excuses.