I have given Persimmon Homes over 8 Months to put right things that just shouldn't of happened, each time i've gone out of my way to help with the repairs, we're ignored, given loads of apologies, then have to escalate higher. We've now escalated past the Customer Service Manager Rob Carr to the Managing Director Richard Cook, and even his assurances have now failed. We are now left with a house that has incorrect coloured bricks randomly all the way around the property, holes in walls and a list of other issues still outstanding. We've given then dedicated days and warned them this was the last of our leave, we are now facing taking unpaid leave to get the remained of the work done with no assurance we will be reimbursed. After an emotional call to the Managing Director Richard Cook, i felt reassured that they were going to give us some form of compensation after our garden flooded, only to find it was a ploy to get access to the property to do the minimum remaining work then walk away. 100% let down my a senior member of Persimmon Homes. Persimmon are willing to replace a lawn which they claim is Northumbrian Water's fault as a good will gesture, yet they wont acknowledge what they have put us though. They have started to quote reasonable access clause in contract, so we're now perusing The supply of goods act, as it is not to an acceptable quality, acceptable skill used and 8 months is not an acceptable timeline. Why should we have to go though this just to correct their mistakes....