Having read through all these despicable complaints , which I can entirely relate to , I am disgusted beyond measure that the government have not stepped in to protect buyers. The lies, the shoddy workmanship, staff doing drugs in people’s homes, staff smoking on your property, , staff who don’t turn up, staff who break more things in their attempt to fix stuff, low paid handy men instead of qualified trades people. Multiple health and safety breaches, ignore all your calls, concerns and complaints. Their staff are rude beyond belief if they do bother to talk. Only way to deal with them is to film and photograph and document everything, report them to health and safety executive and the local council planning dept. They only talk money, when eventually no one buys their crappy homes or they are refused planning permission they will finally listen. Worst customer experience of my life. The fact they haven’t changed despite all these complaints tells every future potential customer what they need to know!