First time buyer with first time headaches, we bought our flat off plan and everything paperwise complete April given completion date of September, then moved to November, then December, then Feb finally April. Pretty sure the rushed to complete as the mortgage was due to expire end of April. Endless faults and failure in logic. The main waste stack runs through our ensuite creating loud noises eveeytime our neighbours flush their toilets. Our biggest issue is the customer service, our agent has been terrible no customer service what so ever. They blame you for everything and then get defensive when you bring in independent contractors to resolve issues they should have. Would not recommend them at all to anyone. There has to be some change.