After ordering a dress, I checked on-line to see when it would ship. The site said 6-12 weeks which was longer than I wanted to wait. I could not find a way to cancel the order on-line and sent customer service an email saying the wait time was too long and to cancel the order. They replied I would have the dress in 7-10 business days, which I did. There's obviously some kind of disconnect. After reading other reviews about length of time for delivery I wondered if you only get service by complaining. I was disappointed with the fabric of the dress but am keeping it because after reading other reviews about processing returns I figured a bird in hand is worth something. I will NOT order from them again based on other reviews and my experience.