I’ve been purchasing items of clothing from Peruvian Connection for years. I love the quality of their product line and their story. You pay for the good quality of their brand and it is worth it. I’ve purchased online and by phone. They have great customer service and are available to help us as one of their consumers. I was privileged to speak with Pat in customer service today. She helped me with some issues of a duplicate order and thought I needed a manager to help me further. I spoke with Jennifer who helped me sort my unique situation out. I’ve chatted with Natalie on a previous phone order who was indeed pleasant, as well. Evidently I made an online order and made a call to an agent, Natalie, for another order making the duplicate order. Jennifer, the manager, helped me realize this mistake and kindly with patience make a return waiving the $7.95 shipping fee to send back under my unique circumstance. Then she helped me create an order for a shirt. The customer service crew is there to help us with our wants and needs. I’ve not had a bad experience that they wouldn’t “want” to help me through. Thank you!