Where do I start - I have been a loyal PC customer in Santa Fe for about 20 years. Admittedly, they are hit or miss with their fashions i.e., love their modern Ryder and motorcycle pants, pass on their matronly, floral looks. The quality is great out of the store, but every PC fan knows that you either don’t wash the clothes or you hand wash/air dry knowing they are not going to look the same afterwards. It’s not surprising when these clothes don’t last, which is another concession you make when you hand them your credit card for $250 pants and sweaters that cost $399. But, the clothes are unique and you can’t help but buy into this when they are new off the rack. I am writing this review because I’ve reached my breaking point with this retailer: both the quality and customer service have reached a new low, together. I spent $1700 on clothes for my birthday, of course I bought a new color of the motorcycle pant. The next day I took the tag off and pulled them on gripping the waist with a finger loosely placed next to a belt loop. As I pulled them on, the loop ripped out. I took them off and returned them promptly to the store in Santa Fe, with the receipt and in a PC bag they came home in. When I arrived at the store, I was met with rude stares from the store manager - I am assuming she saw me come in with a PC bag, expecting a return. When I presented the clean, unworn pants, I told them the belt loop ripped out the first time I tried on the pants (I know my size, I have 6 pairs of these, more on that later). The other PC associates now congregated around the counter asking “where’s the tag?!?”, to which I replied that I was expecting to wear these to work, that I took the tag off before putting them on. They told me a) I shouldn’t have done that, and b) I put the “pants on WRONG”. I spend $1000s per year in the store and they blame PC’s faulty craftsmanship on how I put their pants on. This eye popping ridicule occurring in front of the very few customers window-shopping at their overpriced, tone deaf store. (An aside: the motorcycle pants used to have real leather details on the front pockets and a size 6 was an actual size 6, now the pants run small where an 8 or even a 10 is now a 6. Quality and details of this item has gone way down from 10 years ago but the price has risen, of course). There you have it, needless to say I won’t be back. And yes I agree with all of the other posts about their abominable shipping policies.