The Agent’s that answer calls in the claims department go way beyond setting up Policyholder claims….. In my experience in a very stressful and traumatic call to Pets Best ,I was treated with compassion, patience and reassurance that what I was experiencing was indeed a difficult situation to face. I was advised of my different options and time frame of turn around decisions on my claim. Once the claim was approved I received notification on my phone that a resolution had been made followed with an e-mail on charge/benefits comparisons etc…. They also allowed me to use the Direct-Pay to Veterinary Provider. Thanks Pets Best, for your compassion in a difficult moment.