Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 10840, Ballantyne Commons Parkway, Charlotte
Rating: 4.29

4.3 Rating 25,593 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 25,593 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall I have been satisfied with Petsbest. The claims processing is very slow. Definitely need some work on that.”

Helpful Report

Posted 50 minutes ago

“I am very disappointed in what the company believes an issue is a pre existing condition. When the dog has an illness and the following year it is considered pre existing. I wish I had purchased Trupanion. I had another pet and Trupanion and they never gave me problems. I care about my pet but your co is making the cost to care for my pet very high. Even my vet is annoyed with this issue. Johanna Spinelli”

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Posted 1 hour ago

“Love the fact they cover most every thing. I just don't like the fact that once you reach your limit it doesn't cover anymore and you have to pay.”

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Posted 2 hours ago

“Shocking! Insurance that doesn’t want to pay out. We recused a dog and bought the insurance knowing there would be high vet bills getting him healthy and caught up on vaccines. They denied his urgent care visit, didn’t cover his second round of vaccines saying we had already used our yearly allowance and then I received $5.60 after $250 went to a deductible. If I’ve seen the vet twice in one year, how did I not reach my deductible the first visit?”

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Posted 2 hours ago

“I have been a good customer for several years with very few claims but this past year I had to deal with a surgery and my premium was tripled which priced me out. Now I can not get coverage for his preexisting conditions . I will consider my experience for the next dog.”

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Posted 4 hours ago

“They have been there for me in my cat's toughest days. They keep me updated and even sent condolences when she passed. Nothing bad to say.”

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Posted 4 hours ago

“Takes too much time for reviewing claims and pays very little.”

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Posted 5 hours ago

“I love the insurance! I researched several and this was the best!”

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Posted 5 hours ago

“I'm a veterinary technician and have worked with a lot of pet insurances. Petsbest is a good insurance, but insish claim times didn't take so long. Every claim I've placed has been held up by pets best. Its definitely worth having, but wish claim times were quicker.”

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Posted 6 hours ago

“Easy process. They take forever to pay.”

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Posted 8 hours ago

“Very pleasant and knowledgeable agents. Claims processed in reasonable time.”

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Posted 9 hours ago

“Very helpful, thank you!”

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Posted 14 hours ago

“Processing of my claims is taking much longer than it should- and then I find out that expenses that should qualify for coverage are not covered- I am going to explore a different pet insurance”

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Posted 16 hours ago

“The claim process was quick and easy.”

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Posted 21 hours ago

“When we first joined 4 years ago it was easy to work with Pets Best and reimbursements were received quickly. This year, the reimbursements have taken weeks to be received. We’ve also had to submit my pets medical records to receive reimbursement. Your company has all of his records already as he has been insured since he was adopted at 8 weeks. I’m questioning if Pets Best is going bankrupt or is in financial trouble. If not, your customer service has declined significantly. I’m not sure if I still trust the company at this point.”

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Posted 23 hours ago

“I'm very happy with Pets Best Insurance. They pay claims quickly and their customer service is very helpful.”

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Posted 1 day ago

“I have had dogs my whole life since e about 5 yrs old. But I have never had pet insurance before. I am so pleased I bought the coverage from Pets Best. The service is timely and great.”

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Posted 1 day ago

“I really love this pet insurance. I wish I would’ve known about it when I had my other fur baby. They answer questions. I have they get back to you in adequate time and I think they are fair with the reimbursements.”

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Posted 1 day ago

“Much better this round”

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Posted 1 day ago

“Excellent customer service, best pet insurance around.”

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Posted 1 day ago

Hi Heather... Thank you for the kind words, we strive to be the best. -TH

Posted 1 day ago

Pets Best Insurance is rated 4.3 based on 25,593 reviews