Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 27,228 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 27,228 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In theory, the plan we have is great. We’ve had it since our puppy was 3 months old, he is now 2.5 years. No pre-existing conditions. We had to use it this month for the first time on an emergency basis. Specialty Dr after specialty Dr. to try to figure out what is wrong. Petsbest is taking extremely long giving us back our money. I don’t understand why it is taking so long since we’ve had it for so long with no pre-existing conditions.”

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Posted 7 minutes ago

“They do not cover any dental surgery due to infection. My dog had a thorough cleaning before the surgery and because they were not put under general anesthesia for their cleaning, their surgery was not covered. Makes no sense. And what they do cover is an extremely low reimbursement.”

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Posted 4 hours ago

“Have Pets Best on my two Maltese dogs. Have had the insurance puppies. Haven’t had any problems submitting claims or being reimbursed. Their website is extremely user-friendly.”

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Posted 5 hours ago

“Very helpful and easy online process”

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Posted 6 hours ago

“Our dog recently had his yearly check-up with vaccines & blood work. Very upset some of the vaccines were not covered because his appt. this year was 2 days short of a year from his appt last year. Only appt we could get before leaving to travel for 6 weeks. He needed his vaccines before we left. Two days shy and some things were not covered! Premiums a bit expensive to not have things covered on a technicality. Very disappointed in Pets Best Insurance.”

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Posted 8 hours ago

“Pets Best has been fantastic for me. It’s very easy to file a claim, and they have been very quick to accept my claims. I would highly recommend this company.”

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Posted 9 hours ago

“Everything in the claim process was straightforward and handled within a reasonable amount of time. I appreciate the detailed summary and the fact that I didn't have to pester them to receive a timely response.”

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Posted 11 hours ago

“I was missing information in my claim sent recently and instead of reaching out for it, it was not processed correctly. Because it also has been taking so long to process claims, it took about two months to get reimbursed.”

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Posted 12 hours ago

“Have file 2 claims, which was easy to do. Had very quick turn around times and no issues. So far so good!”

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Posted 15 hours ago

“Good to have but getting pricey for senior owners”

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Posted 1 day ago

“I have been very please with pet best. most request are processed on a timily basis.”

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Posted 1 day ago

“I have PetsBest for my 3 dogs for 5 years. For all this years they are only provide excellent service. Claims are getting processed very fast, EOB are always clear, payments are fast. I am highly recommend them because the last thing you wanted to do as a dog owner is to make to decide to treat your beloved dog or to pay the mortgage ( my dogs are always comes first)”

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Posted 1 day ago

“The Pet’s Health Insurance is fairly easy to understand and use. The company is fast to process your claim and provides explanations on what is covered and what is not covered. This is the first time we have used pet insurance and found it to be helpful when costly tests are needed. I would recommend Pet’s Best to anyone with pets for that “just in case” moments in life.”

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Posted 1 day ago

“I think the coverage is quite good but the claims department is extremely difficult to work with. If there is information needed to complete the submission they send out a form letter that does not state was is needed. It took me 2 months, 5 phone calls and many submissions to complete my last claim. They were asking for information I had never needed to provide in the past. I was ready to cancel and find a different company. The form letter needs to be eliminated and replaced with a personal and specific message.”

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Posted 1 day ago

“Helps us alot”

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Posted 1 day ago

“Four claims submitted. Efficient claim process. Quick turnaround for payment. No friction. Excellent customer experience.”

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Posted 1 day ago

“They have suddenly raised my rates to an absorbent amount. We are trying to find another company that will not exclude pre-existing conditions, but given the industry, that is difficult. This is why we did our research when our dog was a puppy and we signed up… we thought we had found a good company, but that is not the case. We have not moved, go to the same vets, and have the same dog as when we signed up, so all of that should be considered when they give you the initial quote instead of price gouging us when we are five years in and have no options to change. I understand reasonable increases, but these are not reasonable. Now we are either stuck canceling our pet insurance altogether, risking pre-existing conditions not being covered, or having to pay this rate which has MORE THAN DOUBLED since we signed up. Over $400 a month for one dog! Went up $200 since last year. I called to inquire, and even the person I spoke to said, Wow, that’s a lot. But she could not do anything to help us unless we wanted to reduce our coverage and increase our deductible. This is not good business practice, and I am truly hoping to find a new company to switch to. Will not be signing our next dog up with Pet’s Best.”

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Posted 1 day ago

“I submitted my first claim and the process was simple and easy. I received EOB pretty quickly.”

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Posted 1 day ago

“They are amazing”

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Posted 1 day ago

“Fast, helpful, and very clear in the explanation of benefits!”

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Posted 1 day ago

Pets Best Insurance is rated 4.3 based on 27,228 reviews