Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 10840, Ballantyne Commons Parkway, Charlotte
Rating: 4.30

4.3 Rating 26,466 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 26,466 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super high yearly premium and relatively high yearly deductables. Onece you start a policy with them, you are locked into their company forever because if you change companies, anything you need covered will be considered a "preexisting condition".”

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Posted 7 hours ago

“First time ever to having to file a claim on our family member, Berlyn. The review process was done in a timely manner without any problems. The breakdown for each individual item for both claims was very easy to understand. Good company to have for pet insurance. Kelly Family, Fort Wworth, TX.”

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Posted 8 hours ago

“Very satisfied with PETSBEST in every way.”

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Posted 13 hours ago

“I am pleased with this coverage, and customer service. It's easy to submit a claim right from your phone. Explanation of benefits (EOB) is broken down in an easy to understand format.”

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Posted 15 hours ago

“The people are kind and knowledgeable It’s very easy to file claims”

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Posted 1 day ago

“I’ve never had a claim denied for either of my two cats who both, unfortunately, were diagnosed with small cell lymphoma. One passed after 2years of treatment but the other is doing very well since diagnosed in 2021. My claims have usually been paid promptly. My most recent claim was processed & paid within 10 days.”

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Posted 1 day ago

“Very fast reimbursement.”

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Posted 1 day ago

“Insurance premium increased 4x for this year compared to last year. WOW. You sign up then they get ya..... Was happy before receiving the ridiculous/unsustainable rate increase. We expect a nominal increase as time goes by, just not a 4x increase.”

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Posted 1 day ago

“i will be dropping the policy - nothing is covered so between this and the deductible - its not worth it -”

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Posted 1 day ago

“I'm so glad I insured my dog Blaze with Pets Best. It was the best decision I made. You never know if an accident or illness will happen down the road. In our case, it happened and the financial reimbursement was most helpful. Don't delay, insure your pets!!!”

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Posted 1 day ago

“Very quick to respond when you submit a bill. They are just as quick with sending your refund back within 7-10 days. I am very thankful for picking this pet insurance as they clearly define what you paid and what is covered. LOVE THEM!!!!”

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Posted 1 day ago

Hi Marlene, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! - KC

Posted 1 day ago

“Pets Best has been great! They are timely in reviewing our claims and they deposit our refunds quickly and directly to my checking account. I highly recommend!”

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Posted 2 days ago

“So glad I continued my partnership with Pet’s Best. For a long time, I didn’t need it (luckily), but when I my pups both had health issues, they were there and I am so glad they were. Don’t know what I would have done.”

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Posted 2 days ago

Hi Sandy, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! - KC

Posted 1 day ago

“This is a great Insurance company. They pay what is needed. Rather than trying to find ways not to pay. It matters.”

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Posted 2 days ago

“Pets Best has literally saved my dogs life, twice! He has needed an operation to have foreign objects removed for his stomach and intestines both times. Pets Best paid exactly what they said they would. One of gthe best investments I have ever made.”

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Posted 2 days ago

Hi Frank, we are so glad to know Pets Best has been by your side when you needed it most. Thank you for sharing your story with us and for being part of our Pets Best family! - KC

Posted 1 day ago

“Pets Best is always professional and helpful.”

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Posted 2 days ago

“It's great insurance and great coverage. I just wish they would consider a pre-approval process for non emergency procedures. Paying up front for procedures and then submitting the invoice in hope of coverage does not give you the peace at mind that a pre-approval process would so hopefully they'll consider this change.”

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Posted 2 days ago

“The claims process was quick and easy. However, they do nickle and dime you as a probiotic that was prescribed for my dog by the vet that attended to her gastro upset was not covered. It's only $20 and when the doctor prescribes you something, you take it and it should be covered.”

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Posted 2 days ago

“Like any other insurance company don’t stop rising the premium price and every day they cover less and less. I do t know if whoever is handling g my claim is a licensed insurance claims adjuster as I can only speak to a customer service. I don’t know how regulated this company may be by Department of Financial Services.”

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Posted 2 days ago

“I have been very thankful for Pets Best Pet Health Insurance. I would not have been able to afford the level of care I receive for my pets if I have not had insurance. It is comforting knowing that I do not have to worry when my pets get hurt or sick and I can take them to the vet and get the best care for them.”

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Posted 2 days ago

Pets Best Insurance is rated 4.3 based on 26,466 reviews