I used to really love pets best. It was my go-to recommendation. This last accident has been a nightmare with the policy. Nitpicking everything we’re doing. It’s been a revolving door in vet offices 2-3 times a week for a month (and will be for a few more months). Requiring vets notes (which has never been requested previously). Pets Best are now deciding what things cost from the notes and what they want to cover out of our bills. My invoice is itemized, which I have been told multiple times on the phone, but it has been retracted multiple times too. I have also been told that it was on record that I was told it was itemized from a previous conversation. This is causing me to make the difficult decisions of cutting corners of my dog’s recovery. I still stand on the insurance company has the better policies overall. Which is why I gave them a 3 and not a 1. I have been a customer for 4 years and have been extremely happy with them. Had a dog with chemo, and pets best made that all possible. I am really frustrated with how they handled our most recent situation. I will be considering a new insurance company for the next puppy as I am hesitant to be stuck with this company after this current fiasco.