They have suddenly raised my rates to an absorbent amount. We are trying to find another company that will not exclude pre-existing conditions, but given the industry, that is difficult. This is why we did our research when our dog was a puppy and we signed up… we thought we had found a good company, but that is not the case. We have not moved, go to the same vets, and have the same dog as when we signed up, so all of that should be considered when they give you the initial quote instead of price gouging us when we are five years in and have no options to change. I understand reasonable increases, but these are not reasonable. Now we are either stuck canceling our pet insurance altogether, risking pre-existing conditions not being covered, or having to pay this rate which has MORE THAN DOUBLED since we signed up. Over $400 a month for one dog! Went up $200 since last year. I called to inquire, and even the person I spoke to said, Wow, that’s a lot. But she could not do anything to help us unless we wanted to reduce our coverage and increase our deductible. This is not good business practice, and I am truly hoping to find a new company to switch to. Will not be signing our next dog up with Pet’s Best.