I signed up with P2U to avoid travelling to my pharmacy during covid. Had a bacterial infection and as many have stated here medicines did not arrive on time so had to buy it elsewhere. I wanted to return the medication and visited their website to see return policy which said unopened and unused medicines can be returned to the address on return label. I opened the outer covering to look for return label but couldn’t find any. Contacted customer service only to be told that once outer packaging is opened it cannot be returned. They don’t mention that anywhere on the package or website but customer service claims that it is written on the package. I guess they earn millions of pounds just by delaying the parcel then not allowing return. Anyway cancelled my account with them never am I going to give them my money.