“Don’t make the same mistake I made ordering from this company, absolutely no words. I recommend a reliable brand email: DRUGREACH.ORG @ Gmail .com with your order for assistance”
“It’s obvious the reviews are manipulated somehow, Whack service btw. Get your order easily from a reliable supplier email: DRUGREACH.ORG @ Gmail .com for all kinds of medications”
“You can’t write a review with no star so you got one, Disappointing from you guys. All thanks to Dr Rick for coming through email his front desk DRUGREACH .ORG @ Gmail .com for all kinds of medications cheers !”
“I have been having issues with this company not sending me my correct amount of medication. It always arrives undamaged and in a timely manner however there is always less medication inside the box than it states on the prescription label. I am prescribed a controlled medication and cannot help but think that something dodgy is going on, every month 64 capsules are sent when there should have been 84. I cannot prove this medication was not sent and this company just says I have lost it/ taken it. This really is not the case. I have given them several chances but no more.”
“Useless, do not use!! I ordered 2 items only 1 arrived, but I can’t order the same item again because the doctors think I’ve already received it. This continually happens!! Luckily I am able to get to the doctors and pick up prescriptions which I will do from now on! Come back Lloyds!!”
“You must be desperate to use this company. Personally I have found they either do not deliver on or two of the items you have ordered or deliver the wrong item, this causes your surgery a great deal of work to sort out the order. This has happened so often our doctors are no longer dealing with them. The final straw for me was the computer issues today where I kept being kicked out in the middle of an order. My wife and I will be transferring to a more reliable operation.”
“I am deeply dissatisfied with this company. They consistently demonstrate poor reliability, misleading customers with deceptive information and actions that contradict their promises. On multiple occasions, they have cancelled medication prescriptions, only to be instructed to re-enter them, only to cancel again. They've also claimed medications were out of stock when they were, in fact, available.
This company seems to selectively choose which prescriptions they wish to process, particularly avoiding critical medications, which disrupts their system and causes unnecessary delays. Their business model appears designed to prioritize easier tasks while ignoring more urgent needs, ultimately compromising patient care.
Communication is shockingly poor. Customer service is unresponsive, and they often fail to return calls. Even more concerning, they strategically cancel orders and shift the blame, making it your responsibility to resolve issues that were entirely their fault.
Upon further investigation, it’s clear that this company has manipulated reviews to present a more favorable image, attempting to erase negative feedback. They’ve wasted my time, as well as my doctor’s, and based on others’ experiences, they have put vulnerable individuals who rely on medication at serious risk.
I am closing my account and will ensure that this review stands, no matter how much they try to suppress it. I strongly advise others to avoid this company at all costs.”
“Really similar experiences to others. With Lloyds I got things really quickly. 3 working days and still not approved by GP, never happened before. Lloyds answered my emails really promptly, just get a really bad chat bot. The point of using them is so I don't need to keep contacting my GP. Also, at least with Lloyds you could get a barcode and go anywhere. App is also awful. I miss Lloyds 😞 do not use!”
“Please be careful before you order medication from this company, especially if it's for a course. I ordered something for £189 and it was 'delivered' on my doorstep last Friday, along with 'a signature'.
I was still at work and when I arrived home there was no parcel. I asked neighbours etc, and even went further afield.
Where Pharmacy2U helpful? Absolutely not!
Said they were waiting for a response from RM (I had the images they had) and was today advised to make an indemnity 'claim from my bank'.
I'm now into my second week of not having what I need and they clearly are not interested as long as they don't lose out.
They are waiting for images from Royal Mail, yet I have them as the order is tracked so why not ask? Instead lets drag it out for another week.”
“Reminders are not tailored to your prescription doses. Get notifications that Drs havnt approved your prescription, go to Drs and they haven't even received a request from pharmacy 2 u.
Lloyd ps worked like clockwork, these really haven't got a reasonable system going at all.”
“Worst Customer Service & Scammers
I received a faulty item—great start, right? So, I returned the item removing it from a massive box stuffed paper(Not the actual items box).
Here’s where it gets good: they didn’t even bother checking if the item worked. Instead, they claimed I couldn’t get a full refund because... *drumroll*... I took it out of the giant box they sent it in!
First, they tell me the item’s “unfit for resale” (probably because it was faulty, which was the whole point of returning it), and then—get this—they pivot to: “confirm the item has not been used or opened from the original packaging.” So, which is it? Broken beyond reselling, or magically brand new again? Either they’re running some sort of fishy operation, or their logic is more tangled than their customer service.
In short: avoid this SCAMMY company unless you enjoy being gaslit over basic returns.”
“Absolute disaster.
GP issued prescription.
P2U website (logged in to my account) showed "Everything's on track - waiting for GP" for over 2 weeks. Complete and utter rubbish. The surgery had issued the repeat prescription and it was sat on the NHS spine waiting for P2U to pull it down.
They blamed everybody else when I eventually got through on Livechat.
You cannot call them - they are always too busy. You are told they will call you back within 3 hours: they don't. You just get a "sorry about that" when you complain.
Don't bother with them - Boots are great and always helpful.”
“Utterly awful. Was forced to use pharmacy2u after using the wonderful Lloyd's app for a couple of years. Not only is Pharmacy2u's website and app not fit for purpose, it's impossible to get a prescription in a timely manner. They take forever to process and send. At least with Lloyd's I could request a barcode immediately so I could go to a pharmacy instead. Honestly, if you're contemplating using them, just don't, save yourself the hassle.”
“For the second time my order delayed. I’m disabled and was told I could cancel my order and collect at a pharmacy. They do not phone back. Since they took over Lloyds Direct all my orders have either been delayed or they had run out of medication. I’m leaving them the moment my present order arrives. My advice to everyone is do not use Pharmacy 2U.
Olivia Lomax”
“AWFUL CUSTOMER SERVICE
TERRIBLE! I waited 2 days for my prescription, they've not even posted it, then I tried to get it cancelled and released so I can pickup locally and they said "sorry it's in the final stages of dispatch". The phone system says they are too busy and they will call you back within 3 hours. The live chat is too busy so you need to submit a ticket.”
